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hockeymom9867's profile

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3 Messages

Wednesday, July 17th, 2019 10:51 PM

Fraud call from my own number

I got a call about my service is temporarily blocked because they detected fraudulent use. Hmmm funny bc the call came from my own phone number.  It said to give billing zip code, so I put 00000 then it asked for my pin. I hung up. I want to know if AT&T is able to trace these calls and if not WHY? We've gotten several calls from organizations like supporting the police, state of police and even marshals. All being called by our own phone number.  Why I don't have the fraud protection that should of stopped this call is being me because we pay for it every month. So where is the protection? The protection from 1mill ppl paying should be them tracing these calls. And it's not. Its AT&T just charging an extra $10 per line. 

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14.2K Messages

5 years ago


@hockeymom9867 wrote:

I got a call about my service is temporarily blocked because they detected fraudulent use. Hmmm funny bc the call came from my own phone number.  It said to give billing zip code, so I put 00000 then it asked for my pin. I hung up. I want to know if AT&T is able to trace these calls and if not WHY?

 

Because it appears to AT&T as if it's coming from your phone number. 

 

We've gotten several calls from organizations like supporting the police, state of police and even marshals. All being called by our own phone number.  Why I don't have the fraud protection that should of stopped this call is being me because we pay for it every month. So where is the protection?

 

Because it appears to AT&T as if it's coming from your phone number. You wouldn't want your number marked as fraud call, would you?

 

The protection from 1mill ppl paying should be them tracing these calls. And it's not. Its AT&T just charging an extra $10 per line. 

 

The carriers have been working with the FCC about determining ways these fraudsters can be identified and blocked. Unfortunately, we aren't there yet. 


 

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