Fraud and theft by AT&T
I recently traded my iPhone 10 and Apple Watch in on an update. I spent 3 hours on a Saturday getting everything done. I paid $290.40 out of pocket and was told my service was upgraded to a better plan at a lower rate. I just received my new bill only to find I have been charged $444.29 in fees. I immediately called only to get a representative who apparently did not know how to do their job who told me basically “too bad” these are legitimate charges you can call the store to see if they can assist you. I then called the store where I purchased the new phone and spoke with the manager who after reviewing my account verified I had been charged for activation fees, prorated fees and additional fees for an additional phone line I do not even have as well as all the other charges ($444.29). He apologized and has reached out to his boss to fix all these fraudulent charges. I have an appointment this morning to try to fix what the higher up the good chain “thief’s” have charged me in fraudulent fees. I as well as the store now have to waste additional time to try to undo this mess. I have been a customer for more than 30 years. My mother retired from this company after 40 years as a telephone installer. Unbelievable this company would do this to their own customers who keep them in business! If this matter is not resolved this morning I will be seeking legal counsel and filing charges for fraud and theft! I will also make it my mission to get every single person and family member I know and those I do not know to cancel their services immediately with this company!!! I will then go to the news media so they can investigate and write an article on this as well as obtain as many unsatisfied customers to voice their issues in the article as well!!! This is the worst service I have ever received from a company I have and my family have patronized for many years!!! Shame on you AT&T. We are all struggling to keep above water financially in this currently inflated state our country is in and to have a company literally steal and fraudulently charge their own customers for fees not incurred or are valid is a crime. I truly hope this matter is fixed today.