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2 Messages
fraud account under my SSN and email
Someone opened an account under my email address, SSN, and a previous mailing address I resided at. They used a different last name from mine though. This person tried to open a wireless account and purchase an iphone 14. I received an order number, but I cant see the account number in the ATT emails I was sent, and I'm scared to try to change the password and sign in under an account they made, using my info. I am not an AT&T customer to begin with - I have no affiliation with them whatsoever. I want this account closed, but dont know how to get that done. I talked to ATT fraud dept people today but kept getting hung up on. I dont know what they were able to accomplish, other than flagging the account and canceling the iphone order. I just want it closed!
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ATTHelp
Community Support
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215.5K Messages
8 months ago
Hi kthomas8571, we're sorry to hear that you have been a victim of fraud. Let's get you pointed in the right direction.
Start with your local police department to file a police report. They will give you some information on identity theft and what to do next.
Call our Global Fraud Management team at 877.844.5584 (for wireless) fraud assistance. Our Fraud team is specialized to blacklist these accounts and further investigate your concerns. Report identity theft at the FTC website www.identitytheft.gov.
You can also contact any of the three major credit bureaus to place a fraud alert on your credit file. The fraud alert asks creditors to contact you before opening new accounts or making changes to your existing accounts.
Let us know if this helps, and thank you for contacting the AT&T Community Forums.
Jeff, AT&T Community Specialist
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tottersmom
New Member
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4 Messages
8 months ago
Definitely put a fraud alert on your credit line as suggested below, especially with all the information they have. Do it now if you haven't already. I was a victim of the Equifax breach in '17. I placed a credit freeze with all three credit bureaus and my bank immediately. People did try to open accounts but were unable to because of that.
AT&T can be hard to work with, especially when you have an account with a different company. Do you know for certain that the account was flagged and the order cancelled? Was the order placed with AT&T or through a different online site such as Amazon? Knowing that might help you untangle some of this as well.
Because you have that person's name, you might be able to track them down.
idk if any of this helps. I'm just trying to offer some support. All of this can be overwhelming.
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kthomas8571
New Member
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2 Messages
8 months ago
@ATTHelp
The number you gave for global fraud management did not allow me to speak to anyone. It was automated voice messages, and then the call just went quiet, without telling me if I am supposed to hold to be helped. I don’t understand why it is so hard to just get this account shut down.
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ATTHelp
Community Support
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215.5K Messages
8 months ago
Thank you for the response, @kthomas8571.
If you are unable to get in contact with a rep in the Fraud Department, try filling out this Mobility Fraud Inquiry Form so the account under your name can get further reviewed.
We hope this helps. Please reach back out with any other questions.
Clarissa, AT&T Community Specialist
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