Former Employee Needs Salary Key
I'm a former employee that left AT&T in May 2015. I need to get a salary key for a mortgage. I've tried the following:
access.att.com - The link for employment verification under the tax forms section doesn't work. It downloads a file with the extension of .action that Windows doesn't know how to open.
1-800-367-5690 - this is the number for The Work Number, a service run by Equifax. I used the employer CODE 10535. The experience was not consistent. Representatives have asked me for a CSA number and a CNET number. Neither of which I recall ever having at AT&T. I had an AT&T UID and when I look at the access.att.com I was able to find a EIN number and an Emplyoee ID. One representative was able to locate me in the system and took me through some very detailed questions about my credit history with multiple choice questions in an attempt to verify me. Despite having logged into my online bank account and Equifax credit report, I was unable to satisfactorily answer their questions. The representative told me that for my security she could not go any further and asked me to call AT&T HR. I was provided access.att.com, which got me no where. Another representative gave me a CISRC.SBC.COM as an address and that didn't work.
AT&T HR ONE STOP - This was unsuccessful as well. The voice systems can't recognize me. I finally got it to recognize employment verification and then they asked me for my AT&T UID. I attempted to say it 5 or 6 times and it consistently got it wrong. On another attempt I was told via an automatic message that I was going to be connected and was placed on hold for about 25 minutes with a message alerting me that all agents are busy. On another attempt I was told to contact my manager.
Is there anyone that can help? This has been an extremely frustrating process.