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hollier4860's profile

New Member

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1 Message

Wednesday, September 21st, 2022 5:55 PM

FIRSTNET ACCOUNT

I have tried submitting my eligibility multiple times and keep getting denied.  I have tried to call and chat no help.  I am told the person with FirstNet I was on the phone with for 2 hours to get this account set up put my job title incorrect and now no one will help me.  I am furious that even after sending a letter from my manager on letterhead I am still being denied.  I need help from someone that can actually help me and not just a customer service person.  We have a hurricane potentially heading for the Gulf of Mexico and I am an Emergency personnel to be on call 24 hours a day for supplies for our EMS personnel and cannot even get approved.  Very frustrating. 

Accepted Solution

Official Solution

Former Employee

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32.9K Messages

1 year ago

Former Employee

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32.9K Messages

1 year ago

is your occupation listed as eligible ? i cant see anywhere on firstnet supply deliveries are eligible only ems paramedics  i dont think your considered a first responder sorry

Community Support

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225K Messages

1 year ago

Hi there,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Antwan
AT&T Business Social Media

Community Support

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225K Messages

11 months ago

Thank you for your interest and for everything you do to serve our communities! You can check eligibility online here: http://sm.att.com/1b37b9a6. Please let us know If you have any additional questions, we’re always happy to help. Thank you for your service! Antwan
AT&T Business Social Media

New Member

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3 Messages

11 months ago

Sorry I “hijacked this post”, I was commenting and seeking help. I followed the link provided, but it did not help. 

Community Support

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225K Messages

11 months ago

Hi @dhannan5279 ,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).


Antwan
AT&T Business Social Media

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