AT&T Community Forums

First Responders Discount

How do you know where you are in queue with the discount? I have been waiting 60 days for it to be applied, but I'm not even sure it was received. How does one check on things like that? It doesn't feel like many people in the customer service dept know.

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Accepted Solution

Official Solution

ATTHelp

Community Support

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231.4K Messages

5 years ago

Hello @YNCIII,

We're happy to provide you with some clarification! After you have submitted the required information to verify your eligibility, it typically takes 2-3 billing cycles to have your discount applied.

To ensure that you submitted your information properly, let us know the steps you completed!

We look forward to hearing from you!

Bobbie, AT&T Community Specialist

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Mikedesi0804

Contributor

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1 Message

5 years ago

So we have to tell you what steps were followed? Yet y'all make sure to send notifications for everything else? I've been waiting a few months. I followed the steps at&t requested.

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sandblaster

ACE - Expert

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64.7K Messages

5 years ago

@Mikedesi0804 Since you have been waiting months and still don’t have the discount, the discount has probably not been applied to your account. That is an account specific issue. ATTCares can’t tell you anything unless you identify the steps taken. Do you even have an eligible plan? The first responder discount does not apply to all plans, only the Unlimited & More plans.

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formerlyknownas

ACE - Sage

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117.1K Messages

5 years ago

Even if the cost isn’t reduced, the discount should be noted on your (qualified) account. Have you looked at your myATT account?

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Leslieelam

Tutor

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4 Messages

5 years ago

I've submitted my badge, upgraded my plan to the Eligible plan, have not heard anything and have not seen the discount.. I've called customer service, they are still seeing the old Signature Discount from my same employer, but for the old metered plan, which doesn't nothing for the large unlimited plan. Are they not applying the First Responder Discount, because the old one is there?

Again, after 4 months of calls to customer service, no one seems to have an answer. I have submitted my badge, tax form, pay check stub, and the affidavit of employment.

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formerlyknownas

ACE - Sage

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117.1K Messages

5 years ago

@Leslieelam wrote:

I've submitted my badge, upgraded my plan to the Eligible plan, have not heard anything and have not seen the discount.. I've called customer service, they are still seeing the old Signature Discount from my same employer, but for the old metered plan, which doesn't nothing for the large unlimited plan. Are they not applying the First Responder Discount, because the old one is there?

Again, after 4 months of calls to customer service, no one seems to have an answer. I have submitted my badge, tax form, pay check stub, and the affidavit of employment.

Submitted in person at a company store?

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Leslieelam

Tutor

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4 Messages

5 years ago

I followed the links to the upload section ... I uploaded everything on the website. That's what a customer service guy told me to do. Think I should go to a store?

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formerlyknownas

ACE - Sage

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117.1K Messages

5 years ago

I would.

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ownerx

Contributor

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3 Messages

5 years ago

I have this same problem. I used the AT&T website to submit the required information.

"FIRST RESPONDER

Thanking those who protect our community

First responders can sign up online with an ID showing your name and name of the agency you’re associated with.

See eligibility details

Thanking those who protect our community
Sign up online"

I took this step just days prior to changing over the the unlimited plan associated with this discount on the first day of my billing cycle (March 26, 2019). It has now been two billing cycles and my old account discount name through my employer is still showing on my statement, even though it is not valid and not being applied to the unlimited plan I am now on. I have called customer service three times over the past two billing cycles to find out about the new discount. The only information that has been consistent with these three attempts is they can see the "FirstNet" on my account and can verify that the discount is not being applied to my bill. The last attempt with customer service (yesterday) was left at that it will probably take one more billing cycle before the discount applies. I have been through several layers of customer service and still do not know if I will ever get the discount. I am not recommending the discount to other first responders due to this delay and lack of certainty that it will ever be applied to my bill. I guess my biggest question is why does it take AT&T two to three billing cycles to apply a discount and why can't I get a specific date on when it will go into effect? I was a little put out that it took the second billing cycle for AT&T to apply the paperless billing and autopay discount to my account even though I have been signed up for both for several years on my wireless account.

Thanks in advance.

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