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Community Support

Community Support

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2.6K Messages

Fri, Aug 30, 2019 2:00 PM

Finding the insurance and warranty for your device

Having issues with your phone? Learn about what options you have available at att.com/support/insurance-warranty/

Get help with your device if it was:

  • Lost or stolen
  • Has physical or liquid damage
  • Not working properly

Simply select the SIGN IN button at the top and then select your device.

Select a Device.jpg

Get help if you forgot your user ID or password.

If your device has insurance associated with it, you are able to see what coverage it has by clicking on 'Insured.'

Insurance Warranty Coverage.jpg

You can also:

  • Check a claim status
  • Track your replacement device
  • Upgrade your device
  • Suspend service

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

2 Attachments

Accepted Solution

Official Solution

Community Support

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2.6K Messages

2 y ago

Get more information about device protection.

 

David, AT&T Community Specialist

(edited)

Contributor

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2 Messages

2 y ago

How do I find out if they received the phone sent back to them?

Contributor

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2 Messages

2 y ago

How do I find out if they received the phone I returned after receiving my replacement device?

New Member

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1 Message

1 y ago

How do I get my cracked screen repaired?

New Member

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7 Messages

1 y ago

I bought a att phone from a person...it did not have service ...I want to put a straight talk sim in the phone......it is not completely purchased from att by the person I bought it according to the online research ....what do I do...the network is locked....

New Member

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1 Message

1 y ago

Yeah going through insurance to replace the phone is a (Edited per community guidelines)ing joke with AT&T I had dropped my phone and broke the screen and then I ended up leaving my phone at a car dealership and because somebody stole it AT&T needed me to tell them the exact date and time to process my claim of when the phone was last used well I didn’t know when the phone was last used because I don’t keep track of what time I call or text somebody and also somebody stole the phone so how am I going to know I mean it is an iPhone 11 so they shouldn’t have been able to open it right now here I am three weeks later almost and AT&T has done nothing but tell me I needTo finish paying off my iPhone 11 before they’ll help me well then why the (Edited per community guidelines) do I pay for phone insurance every month and a assurion is just as much of a (Edited per community guidelines)ing joke!!

(edited)

Samen123

New Member

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20 Messages

9 m ago

?

New Member

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1 Message

3 m ago

I had a device with AT&T that Zi named Randolpho. My device got stolen. I blocked and suspended d the phone from people, si that it didn’t has yo be used. I don’t remember when it hot stolen. I search for it, but couldn’t get it retract. I put a claim with the insurance. They denied my claim and Zi don’t know why since device is insured. What do I need yo fo for them to give me s new phone? Its unfair. I have been with them for do long and now they did this yo me! I want a new phone because the one stolen is nit longer in use. Its blocked!

Contributor

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3 Messages

12 h ago

I Have 2 iPhone 6s And Both Are Now Having Battery Issues, One Phone Will Not Take a Charge At All, The Other iPhone 6s Once Plugged In Will Only Get To The Apple Picture And Not Move Past That And I Have Tried Everything Resetting It With Holding The Buttons But This Is Frustrating As One Of The Phones Has Call Forwarding Set On It And Now I Can Not Turn It Off Since I Can Not Get The Battery To Charge To Turn On The Phone   

MicCheck

ACE - Expert

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10.3K Messages

11 h ago

If you have insurance, you can file a claim. You might be better off purchasing new phones, though. 

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