Community Support
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2.5K Messages
Finding the insurance and warranty for your device
Having issues with your phone? Learn about what options you have available at att.com/support/insurance-warranty/
Get help with your device if it was:
- Lost or stolen
- Has physical or liquid damage
- Not working properly
Simply select the SIGN IN button at the top and then select your device.
Get help if you forgot your user ID or password.
If your device has insurance associated with it, you are able to see what coverage it has by clicking on 'Insured.'
You can also:
- Check a claim status
- Track your replacement device
- Upgrade your device
- Suspend service
David, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Responses
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.5K Messages
2 y ago
Get more information about device protection.
David, AT&T Community Specialist
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Indygirl317
Contributor
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2 Messages
2 y ago
How do I find out if they received the phone sent back to them?
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Indygirl317
Contributor
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2 Messages
2 y ago
How do I find out if they received the phone I returned after receiving my replacement device?
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ErnieConnon
New Member
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1 Message
1 y ago
How do I get my cracked screen repaired?
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Antbananas
New Member
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7 Messages
1 y ago
I bought a att phone from a person...it did not have service ...I want to put a straight talk sim in the phone......it is not completely purchased from att by the person I bought it according to the online research ....what do I do...the network is locked....
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Jessicaarttelynn5
New Member
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1 Message
1 y ago
Yeah going through insurance to replace the phone is a (Edited per community guidelines)ing joke with AT&T I had dropped my phone and broke the screen and then I ended up leaving my phone at a car dealership and because somebody stole it AT&T needed me to tell them the exact date and time to process my claim of when the phone was last used well I didn’t know when the phone was last used because I don’t keep track of what time I call or text somebody and also somebody stole the phone so how am I going to know I mean it is an iPhone 11 so they shouldn’t have been able to open it right now here I am three weeks later almost and AT&T has done nothing but tell me I needTo finish paying off my iPhone 11 before they’ll help me well then why the (Edited per community guidelines) do I pay for phone insurance every month and a assurion is just as much of a (Edited per community guidelines)ing joke!!
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Samen123
New Member
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20 Messages
6 m ago
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