Finding the insurance and warranty for your device
Having issues with your phone? Learn about what options you have available at att.com/support/insurance-warranty/
Get help with your device if it was:
- Lost or stolen
- Has physical or liquid damage
- Not working properly
Simply select the SIGN IN button at the top and then select your device.
Get help if you forgot your user ID or password.
If your device has insurance associated with it, you are able to see what coverage it has by clicking on 'Insured.'
You can also:
- Check a claim status
- Track your replacement device
- Upgrade your device
- Suspend service
David, AT&T Community Specialist
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.