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Community Support

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2.3K Messages

Fri, Aug 30, 2019 2:00 PM

Finding the insurance and warranty for your device

Having issues with your phone? Learn about what options you have available at att.com/support/insurance-warranty/

Get help with your device if it was:

  • Lost or stolen
  • Has physical or liquid damage
  • Not working properly

Simply select the SIGN IN button at the top and then select your device.

Select a Device.jpg

Get help if you forgot your user ID or password.

If your device has insurance associated with it, you are able to see what coverage it has by clicking on 'Insured.'

Insurance Warranty Coverage.jpg

You can also:

  • Check a claim status
  • Track your replacement device
  • Upgrade your device
  • Suspend service

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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2.3K Messages

3 months ago

Get more information about device protection.

 

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 months ago

How do I find out if they received the phone sent back to them?

Contributor

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2 Messages

2 months ago

How do I find out if they received the phone I returned after receiving my replacement device?