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KThorne86's profile

4 Messages

Sunday, February 25th, 2024 6:48 PM

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Fell victim after Thursday's outage

My phone was apart of the so called outage on Thursday. Then on Friday I became a victim of a cyber attack. My SIM card was hacked and I was locked out of my phone. Everything associated with my phone was hacked. My bank account, credit cards, PayPal, Cashapp, and a purchase was made by using a loan through affirm in my name. I am apparently not the only person as I am seeing this all over since this so called outage. It is your duty to protect your customers. You should have told the world there was a cyber attack and warned us so that we could protect ourselves against cyber crimes against us. I have cricket wireless but ATT owns cricket. Therefore it is your duty to inform the entire world about such crimes. If we knew the truth and were warned, we could have changed passwords and took precautions. Now I’m stuck trying to take my life back from whomever was able to gain access and destroy my financial life. Then you have the nerve to offer a $5 credit to only ATT customers. What about the customers with Cricket and TMobile that also put money into your company? What is a $5 credit when someone was able to hack into our phones and lock us out while stealing and purchasing thousands of dollars worth of our hard earned money????? 

This conversation has been merged. Please refer the main conversation:

Is there an AT&T Service outage I am unaware of?

Accepted Solution

Official Solution

ACE - Expert

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24.2K Messages

2 months ago

@KThorne86  Highly unlikely. There are lots of ways your information could have been compromised. It it was, you should do this:

1. File a police report for identity theft.

2. File a fraud report with AT&T.

3. Notify your credit card companies.

4. Change all of your passwords on ALL of your accounts using strong passwords which are different from each other.

5. Dispute any charges that you don't recognize.

6. Start monitoring all of your accounts on a weekly basis for any suspicious activity.

7. Change your email to a new account and provider. Gmail is ok but I'd look for a separate email service for at least your important accounts.

Do this now and don't expect AT&T to take care of it because technically, it's your problem not theirs. There is no way of knowing for sure how your information was picked up but rest assured your "packet" has been sold on the dark web to scammer/spammers/phishers.

ACE - Master

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10.4K Messages

2 months ago

Do you have the slightest shred of proof that the outage was a cyber attack at all, much less one that targeted you specifically?  Seems like tin foil hat stuff.  Someone already had probably stolen your info before all this happened and just happen to choose the day after the outage to do the deed.  Regardless, AT&T has made their statement about the cause and what they plan to do to compensate people.  Believe it or don’t.  It doesn’t really change anything.

New Member

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93 Messages

2 months ago

Just because you don’t know how to use it, doesn’t mean you’ve been hacked.

And you are absolutely responsible for your own security - not AT&T.

(edited)

4 Messages

2 months ago

@JasonWrongman  Just because I don’t know how to use what???? What are you even saying? Do you even know what you’re talking about??? Make that make sense for me please! My SIM card was hacked and proven so by ATT reps! My phone was basically cloned and gave access to every account I have. So what are you talking about if I was hacked???? I am not blaming ATT for the hack but not informing the public that the outage was part of a global cyber attack. This information coming from ATT employees that I know. The public should be made aware of what has really happened! I sat in the phone company as several others had the same exact issue. I was not a single target but apart of a large group of people across the US that had the same exact thing happen to them. 

@ottopylot I have most definitely taken care of it on my end! Police and the department of homeland security have been in touch with me and are investigating! It’s not ATTs fault but their duty to speak in what really took place and warn their customers to take precautions due to their personal files being hacked. 

Community Support

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231.4K Messages

2 months ago

Hi @KThorne86,

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page: https://www.att.com/support/contact-us/, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for posting on the AT&T Community Forums!
Andrew P, AT&T Community Specialist

ACE - Expert

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27.7K Messages

2 months ago

Cyber attack?  Cloned phone?  Homeland security?  

Dude, you need to sell your story to Netflix!  😵‍💫

(edited)

ACE - Expert

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32.1K Messages

2 months ago

T-Mobile and AT&T are separate companies, so customer of one is not putting money in the other's pocket.

I highly doubt AT&T reps are claiming cyber attack and your phone is cloned, etc. etc.

You being a victim of identity theft, that of course is possible. But everything else is just delusional rantings.

ACE - Expert

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27.7K Messages

2 months ago

https://www.att.com/makeitright/

Our initial review of the cause of Thursday’s outage indicates it was due to the application and execution of an incorrect process used while working to expand our network, not a cyber attack. We are investing billions to grow our network and deliver an exceptional customer experience. This is both a point of pride and a challenge that always requires care and focus.

Former Employee

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2.6K Messages

2 months ago

I believe Homeland security has been in touch with you about as much as I believe your phone was cloned. 🙄

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