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Dribback's profile



1 Message

Sat, Apr 13, 2019 4:34 PM

Feedback on Agent

I called AT&T and the gentleman I spoke with this morning should be recognized as the "gold standard" in customer service -- I occasionally come across someone who's polite, professional, and shows he really takes his job seriously and customer service is their priority.  Ray really stood out and should set the standard for all AT&T customer service agents and I would go so far as to say any company that provides customer service. Agent *****.  Just listen to one of his calls, I'm sure he's consistently professional and courteous.  Keep up the good work Ray! If management doesn't recognize this note, then someone else eventually will.  


[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]


Douglas R.


Community Support


204.1K Messages

4 years ago

Hi, @Dribback,


Thank you for the feedback. We're always happy to hear that one of our people met and exceeded your expectations on service and we will definitely pass along your comments to their supervisor.


Let us know if we can assist you with anything here. have a great week!


James, AT&T Community Specialist

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