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Mon, Aug 8, 2022 6:51 PM
Is everyone aware of fcc.gov ? use it to get action on complaints vs. AT & T
2 m مضت
ACE - Expert
That suggestion has been made for many years but thanks for the reminder.
.... or the BBB. Both complaints go to Corporate which results in someone from the Office of the President contacting you. A lot of issues can be resolved that way but some can't. It all depends on what your issue is.
ACE - Sage
Yes, we recommend one or the other alphabet all the time
If My neighborhood receives no repairs to damages caused by AT&T crews, I may have to try them. What they did is ridicules.
AT&T "crews" are sub-contractors so technically, whoever they work for would be responsible. However, one would think that AT&T would pay closer attention to the sub-cons that AT&T contracts with.
We want to turn your experience around, @barbmccall.
You can check out this forums thread, with steps on filing a claim for property damage.
Here you can file a claim and check on an existing claim.
Please let us know if you need additional assistance.
Thanks for reaching out to AT&T Community Forums!
Nelson, AT&T Community Specialist
As has been the case with every site or number, I need to be an AT&T customer. I am not and after this probably will never be. I am a property on Bolin Road in North Augusta. The company AT&T hired to dig lines for them has caused property damage. Someone needs to take responsibility for what they did. I have tried repeatedly to contact someone at AT&T repeatedly wind up at direct TV. Next step BBB
Check your easement with the City to make sure that they didn't dig where they shouldn't have. If you're not an AT&T customer, then I'm not sure if complaining to them is going to do any good. At the very least, you should be able to find who the sub-con was and take direct action against them. Certainly BBB can't hurt, but if you're not a customer....
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