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rockymtnsb's profile

New Member

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3 Messages

Mon, Aug 8, 2022 6:51 PM

FCC Complaints vs. AT&T

Is everyone aware of fcc.gov  ?   use it to get action on complaints vs. AT & T

ACE - Expert

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23.1K Messages

2 m مضت

That suggestion has been made for many years but thanks for the reminder.

OttoPylot

ACE - Expert

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18.8K Messages

2 m مضت

.... or the BBB. Both complaints go to Corporate which results in someone from the Office of the President contacting you. A lot of issues can be resolved that way but some can't. It all depends on what your issue is.

(edited)

ACE - Sage

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100.1K Messages

2 m مضت

Yes, we recommend one or the other alphabet all the time

New Member

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3 Messages

2 m مضت

If My neighborhood receives no repairs to damages caused by AT&T crews, I may have to try them.  What they did is ridicules.

OttoPylot

ACE - Expert

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18.8K Messages

2 m مضت

AT&T "crews" are sub-contractors so technically, whoever they work for would be responsible. However, one would think that AT&T would pay closer attention to the sub-cons that AT&T contracts with.

ATTHelp

Community Support

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200.1K Messages

2 m مضت

We want to turn your experience around, @barbmccall.

 

You can check out this forums thread, with steps on filing a claim for property damage.

Here you can file a claim and check on an existing claim.

 

Please let us know if you need additional assistance.

Thanks for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

New Member

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3 Messages

2 m مضت

As has been the case with every site or number, I need to be an AT&T customer. I am not and after this probably will never be. I am a property on Bolin Road in North Augusta.  The company AT&T hired to dig lines for them has caused property damage. Someone needs to take responsibility for what they did.  I have tried repeatedly to contact someone at AT&T repeatedly wind up at direct TV.  Next step BBB 

OttoPylot

ACE - Expert

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18.8K Messages

2 m مضت

Check your easement with the City to make sure that they didn't dig where they shouldn't have. If you're not an AT&T customer, then I'm not sure if complaining to them is going to do any good. At the very least, you should be able to find who the sub-con was and take direct action against them. Certainly BBB can't hurt, but if you're not a customer....

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