Family Plan and Individual Plan under one account?
I have a 2-line family plan and recently added my mom to make 3 lines on the plan.
It has become apparent that she needs unlimited minutes (versus the 850 minute family plan we currently have). Is it possible to split her off onto her own unlimited minute individual plan while still keeping my husband and me on the family plan we currently have under the same account?
We will still be paying for her wireless service, but don't need her to go through all of our allotted minutes on our family plan.
Is this something I could do in my online account or would I have to call in or visit a store? The last time I went in to a store (to add my mom), the person that helped me screwed up my account so I have reservations about going back and requesting assistance.