I paid off my phone in the amount of 1391(not sure why so high) but I paid and I was told my phone would be unlocked instantly. That never happened, called the next day, was told 24-48 hours. I then called back and was told the same thing. 1 week later I called again and was told that since service was no longer active, they can’t unlock my device THAT IS FULLY PAID FOR. I asked the billing and sales department multiple times in multiple ways if my phone could still be unlocked even though I no longer have a phone number and was told yes every time. The calls are recorded, why can’t anyone go back to the calls and unlock my phone or give me my money back. I only paid in full so that I could unlock my device and now I’m out of almost 1400.00 because I was blatantly lied to.