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Pra_sah_a_sun's profile

3 Messages

Thursday, December 21st, 2023 2:15 PM

Facing an issue with login since Dec 6th 2023

Sorry it's gonna be long.

I tried contacting AT&T. Went to a store as well but couldn't get through and they said you can it resolved online. 

I have been trying to log into it since 6th of December and tried everything. 

1. Installing and uninstalling

2. Log out and log in again

3. Tried after 24 hours if any technical glitch was a reason of concern

It's been a while now, more than resolution I need answers on why is it removed and without a update.

It been 3 weeks now, can anyone help me get this sorted because I have seen posts here where AT&T have helped me resolve it and we're happy to get it resolved.

I also need clarity on why was it removed all of a sudden, if it is then I need refund because I enrolled with ATT because of the Max. Now if that's not in the picture I need refund.

Also how can a grandfathered plan change.

Isn't it wrong? We all are promised that we'll get it for FREE and all of a sudden a shift. 

Reason of change please?

Thank you. 

Community Support


231.2K Messages

4 months ago

Hi there, thank you for contacting AT&T Community Forums


We hear you and understand your concern. We're here to help you, please meet us in a DM for better assistance.

Furthermore, we have initiated a DM for you.

Waiting to hear from you!

Donald, AT&T Community Specialist

3 Messages

4 months ago

Why do I need help on DM I asked a simple question. 

ACE - Expert


32K Messages

4 months ago

As you have an issue with logging in, and some concerns with a grandfathered plan, most likely they need to discuss account specific information. This is a public forum, mostly customer to customers, so such sensitive info should not be public. Sometimes I think they are too quick to take something to DM, but this time I can see where they may need to look into the account to assist you.

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