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Contributor

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2 Messages

Sat, Dec 17, 2016 2:41 PM

Expired current balance

My plan is currently 10cent/min and my balance will expires on Dec 24.

However, I will be out of country by the day and will be back here beginning of next month. I plan to refill account next month.

I am wondering if I refill account next month, what my phone number will become. Would I lose my current phone number because of not refilling as soon as it expires?

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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40.1K Messages

4 years ago

You will keep your same phone number as long as you refill your account within 60 days. If your account has a $0 balance for more than 60 days, your account is closed and the number lost.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

4 years ago

Thank you for your quick reply. Your answer is very clear.

Thank you,

Nappo

lizdance40

ACE - Sage

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76.9K Messages

4 years ago

I don't know what the rules are reguarding refills in order to keep the same plan.  The 10 cent per minute plan is no longer offered.  

@sandblaster  Does he keep the 10 cent plan if he doesn't refill right away?

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

 • 

40.1K Messages

4 years ago

My understanding is the 60 day rule applies to all plans, grandfathered or not.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

 • 

40.1K Messages

4 years ago

Let's put it this way, if there is someone out there that lost their 10 cent per minute plan because they did not refill immediately, I'm sure we'd have heard about it here and I sure don't recall ever seeing that.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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