Contributor
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2 Messages
Expired card. So disappointed. Time to switch?
I am a loyal AT&T wireless customer for more than 12 years. I got a promo card from AT&T for trading in my iPhone, but the promo card has expired after less than one year! I had no idea. I talked to 3 customer service reps and I was told there is no way to get any credit for an expired card.
I am so disappointed and frustrated with the response from AT&T customer service. It may be time to switch if I can't resolve this. I'm not asking for anything more than what was agreed to.
Please help.
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi there @mrdisappointed
I’m sorry to hear that your promotional credit card has expired.
I’m afraid that the email received from our Buyback Promotion support team is correct. We are unable to re-issue a promotional card once expired. The expiration date is printed on the card itself, and the term for expiration detailed in the buyback program terms and conditions.
I apologize for any inconvenience this may cause.
Thanks,
Charise
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mrdisappointed
Contributor
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2 Messages
8 years ago
I'm afraid the only inconvenience will be to AT&T when I, a loyal customer of over 12 years, change carries over this. It's a shame that $100 is worth more to you than the $10,000 I've spent over the many years I've been with AT&T. Very short sighted, especially with all the competition you have.
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slyfielj
Scholar
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150 Messages
8 years ago
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