The phone that makes your everyday epic. Buy the Samsung Galaxy S21 FE 5G now!
Help for account, billing & more
mrdisappointed's profile

Contributor

 • 

2 Messages

Fri, Aug 7, 2015 2:23 PM

Expired card. So disappointed. Time to switch?

I am a loyal AT&T wireless customer for more than 12 years. I got a promo card from AT&T for trading in my iPhone, but the promo card has expired after less than one year!  I had no idea. I talked to 3 customer service reps and I was told there is no way to get any credit for an expired card.

I am so disappointed and frustrated with the response from AT&T customer service. It may be time to switch if I can't resolve this. I'm not asking for anything more than what was agreed to.  

 

Please help.

Community Support

 • 

15.2K Messages

6 y ago

Hi there @mrdisappointed

 

I’m sorry to hear that your promotional credit card has expired.

 

I’m afraid that the email received from our Buyback Promotion support team is correct. We are unable to re-issue a promotional card once expired. The expiration date is printed on the card itself, and the term for expiration detailed in the buyback program terms and conditions.

 

I apologize for any inconvenience this may cause.

 

Thanks,

Charise

Contributor

 • 

2 Messages

6 y ago

Thanks for taking the time to reply, Charise,

I'm afraid the only inconvenience will be to AT&T when I, a loyal customer of over 12 years, change carries over this. It's a shame that $100 is worth more to you than the $10,000 I've spent over the many years I've been with AT&T. Very short sighted, especially with all the competition you have.

slyfielj

Scholar

 • 

150 Messages

6 y ago

When I get one of those the first thing I do is apply it to my bill. Even if it's already paid in full. That way it's out of sight out of mind. If you're exchanging something in person they can put the money on your bill right then and there.
Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.