ETF Paid Not Able to Request Device Unlock
In summary, a customer service rep for another carrier submitted a port request before I notified AT&T of my intent to cancel my contract. I later found out that the port request triggered an automatic cancellation of my account. After several frustrating phone calls, lots of confliciting information by customer service reps and being without a working cell phone for multiple weeks, I have finally been allowed to pay my ETF. Twenty-four hours after making final payment, I again went online to submit a device unlock request. I have now gone from getting a message saying that my account has been canceled to getting a message stating that I can not request that my phone (an iPhone 6 plus that I purchased in full from the AT&T store when I entered into the 2 year service contract) becuase I am under contract. 1) Why has my account gone from being canceled to showing that I am still under contract? and 2) Why, after making final payment (including my ETF fee) in full am I unable to submit my device unlock request?