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senvee's profile

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Thursday, February 22nd, 2024 9:34 PM


Hello I ordered a phone that was pre owned and is still locked with AT&T and need to activate a esim card as well as create a new phone number 

ACE - Master


10.4K Messages

2 months ago

Do you need a new AT&T SIM with a new AT&T number?  Or you want to unlock the phone to use a non-AT&T SIM in the phone?  If it’s the latter, use the online the unlocking portal.

Note that if it isn’t eligible for unlocking, it’s unlikely that AT&T will help because you aren’t the original owner.

ACE - Scholar


978 Messages

2 months ago

Hopefully it is eligible for unlocking since, if it has an unpaid balance on it, you may not be able to activate it.  May be best to return it for a refund.

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