“Enjoy” delivery service, worst customer experience
I ordered a trade in phone and was planning to have it shipped due to our work schedules. After placing the order I found out I had to be present to receive it between 4 and 8 pm today. I left work early to make sure I would be here. I sat outside my house for four hours. Nobody showed up.
I called, finally got through, and I was told our delivery was rescheduled for two days from now. They said they sent an email. It didn’t come. We did get the original email scheduling today’s delivery, so it’s not that they have the wrong email or that it was blocked by a spam filter.
I am so frustrated. AT&T, whatever you are paying “Enjoy” to make your deliveries, it’s too much. What a waste of my time, your money, and my good feelings toward your company. Go back to basic shipment for your customers. There may be those who want the personal service and set up, but we have been doing it ourselves for every phone update from the first iPhone through our current 7pluses.
Now I was told that, since I can’t take more time off to sit and wait for my next delivery time slot, I should go find a store with it in stock.