ENJOY added protection plan without my consent. Fraud
I went into the store to buy a new iphone 13. They were not in stock, but I was informed that it could be delivered. Like all the others before me, I suffered from Enjoy's abysmal customer service during this sales pitch disguised as a delivery. After finally taking possession of my phone - which apparently could only be done inside my house, as others have reported, I was shocked to see that a device protection plan was added to my account without my consent. I have AppleCare on my phones and would never buy an additional protection plan. The Enjoy agent claimed there was a problem with the registration of the phone, and he processed a return and then repurchased the phone while in my house. I now believe he did this to add the protection service, unasked. If AT&T is monitoring this forum, please contact me about removing this unauthorized service immediately.