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Tutor
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1 Message
Tue, Dec 10, 2013 5:11 PM
Enabling personal hotspot with unlimited data plan
I have an unlimited data plan and I would like to enable my personal hotspot so I can use my iPad. I am being told, in order to use the personal hotspot, I have to lose my unlimited plan and pay $50 per month for 5GB. Does this make any sense to anyone? If I have an unlimited data plan, what difference does it make which device I use (iPhone or iPad), it all takes from my existing data plan. This is AT&T's attempt to get people with grandfatherred in unlimited data plan to pay extra to use this feature. Extremely disappointed in AT&T.
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kdfederer
ACE - Expert
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12.3K Messages
7 years ago
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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loganic
Former Employee
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636 Messages
7 years ago
Hey Sachimoca,
I'm definetly sorry for any misunderstandings.
The unlimited was a great plan for the iphone 3gs. It wasn't ever expected to be used to anything more than that. That's why with the newer phone's we've disabled that. I think it's pretty generous for AT&T to allow you to keep the unlimited data plan, as is.
Since devices like a computer can keep up with the data speeds a lot easier, it can potentially use largely more amounts of data.
Simply put, AT&T can't afford for people to use the 50-100gb a month they might be able to use for LTE unlimited tethering. If people really insist, then they need to pay for what it costs us to provide that.
We're not going to force you to lose what you originally had, but you can't have you cake and eat it too. You can't ask for new things (tethering), and not expect your old plans to keep up (unlimited).
It's not some special conspiracy to rob of that. We're just trying to offer what we can reasonably do in large numbers. You don't seem to appreciate how much work goes into providing a moderate of coverage for huge numbers of customers.
Now, in all fairness, you don't have to lose your unlimited. If your ipad has wifi + cellular, we can get it its own seperate package. Or we have Mifi device, seperate data device for. You pay seperate, they won't impact your iphone, and it works out pretty well.
-Alex
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Tnotter75
Contributor
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1 Message
7 years ago
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sandblaster
ACE - Expert
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45.9K Messages
7 years ago
Sorry but greed has nothing to do with it. Tethering was never a feature of the unlimited data plan and Apple's personal hotspot didn't even exist when the unlimited data plan was discontinued 4 years ago. No carrier goes back and adds features to discontinued plans.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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loganic
Former Employee
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636 Messages
7 years ago
I agree with you sandblaster.
The fact is, it's simply not available.
AT&T never promised it, and is continuing to offer the same thing, and you're asking for some more.
You're calling AT&T greedy for not continuing to support/expand on your discontinued plan . . . sounds quite funny.
I think you should hold a mirror up to that.
GL getting unlimited data with or without tethering w/ Verizon.
-Alex
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Givenchy305
Contributor
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1 Message
7 years ago
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wingrider01
Expert
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12.2K Messages
7 years ago
The unlimted data plan for personal use never included tethering, there was a business level one that did but it was 25.00 a month more and limited to 5GB. The unlimited plan was discontinued a long time ago, no matter what tethering will never be added, att needs to sunset the plan and get rid of it completely like verizon did to theirs
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21stNow
Professor
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2.7K Messages
7 years ago
I disagree. I don't think that AT&T needs to get rid of the unlimited data plan. And, for clarification, Verizon Wireless allowed grandfathered users to keep their unlimited data plan if they didn't enter into a new contract.
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wingrider01
Expert
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12.2K Messages
7 years ago
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21stNow
Professor
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2.7K Messages
7 years ago
My point was that Verizon Wireless did not completely get rid of the unlimited data plan, as was asserted in your previous post.
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JackFolsom
Contributor
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1 Message
7 years ago
I got similar problem and just got off the phone with AT&T, feel so bad...shame AT&T
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9th Ward
Teacher
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12 Messages
7 years ago
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sandblaster
ACE - Expert
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45.9K Messages
7 years ago
You make a fair point but I would not consider FaceTime to be a feature of the data plan. If you remember, there was much controversy over blocking FaceTime when Skype or any other video app was not blocked. Personally, I don't they ever should have blocked it.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Robbiewhiddon
Contributor
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2 Messages
6 years ago
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Robbiewhiddon
Contributor
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2 Messages
6 years ago
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