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New Member

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3 Messages

Mon, Jul 6, 2020 11:05 PM

Email Scam

[email scrubbed]

 

asking for information for IRU discount and I verified in the store already. 

Responses

Brand User
ATTHelp

Community Support

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127.3K Messages

a month ago

Hello, @Bandramos,

 

Thank you for reaching out. We'd love to help. Could you let us know what's going on?

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

Sure I have recieved emails stating that I need to send verification for my IRU discount. I verified my status in the store so i thought it's strange that I am recieving emails to do it again.  The email has sent me 3 notices and tells me I need to respond with in 10 days to verify my employment.  from a @genericdi.att-mail.com. I am just trying to find out if this is a real email since there is nothing in my ATT account messages. 

(edited)

Brand User
ATTHelp

Community Support

 • 

127.3K Messages

Hi @Bandramos,

 

Thank you for reaching back. We want to take a closer look.

 

We are curious to know:

  • when did you sign up for the IRU account discount
  • when you check your account online, are you able to see the discount
  • did you provide documentation at the store for proof of employment

Let us know so we can assist further

 

Doyin, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

3 Messages

So you are computer bot that runs a language program because you obviously did not read my previous post. This site is pretty much worthless to getting questions answered.  It took 5 months to get my discount verified which ended up me diving 45 mins to a company store and now this.... 

(edited)

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