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Tutor

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Wed, May 18, 2016 11:20 PM

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Email address for AT&T Customer Service/Satisfaction

I have been a customer with AT&T for almost 20yrs now and would SIMPLY like an email contact address for Customer Service/Satisfaction where I am able to send an email detailing an issue, receive a confirmation of receipt & hopefully, in a reasonable amount of time, a response.

 

I have been UNABLE to accomplish this SIMPLE TASK for weeks now - I do NOT wish to utilize the "Live Chat" feature BUT I have attempted to obtain the email contact point via this method and have failed miserably !!

 

A few attempts ended in my being given email addresses which resulted in IMMEDIATE "Fatal Error" returned email, others I assume went into The Matrix and remained there never to be heard of again as they were neither returned as Fatalities nor acknowledged/answered after weeks of waiting .......

 

Needless to say I am both frustrated and angered by the manner in which AT&T has conducted itself as a company - someone must be accountable so if there is anyone who reads this and is able to assist me in any way please. 

 

I will be most appreciative & grateful, ThankU in Advance, JoeM 😞 Man Sad

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Responses

Jimbo1212

Teacher

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15 Messages

a year ago

I have this problem, too.  The original posting is over three years old and, though marked as "solved," it is far from solved.  In the year 2019 it is astounding that AT&T, an international telecommunications giant, does not have e-mail---or, if they do, they camouflage it---hide it---from the people they claim are their raison d'être:  their own customers.  Almost every business in the U.S.A. today has e-mail; it is ironic that AT&T, of all companies, still lacks it.

 

The 'answer' of sending one concerns, in writing, via a private message at this forum, is woefully inadequate.  A warning comes up when one tries to do that---the warning being to remember that no one at AT&T (but apparently some anonymous stranger) will even receive the message---sort of like:  send it to us but we won't get it.

Some customers, like me, may well have a situation to address that just does not lend itself to a phone call; those are a poor means of relating past e-mails, bills, chat transcripts, and other records that are part of the question.

It seems curious, to say the least, that we would have to use snail mail to get an answer to a detailed question.  Someone should tell AT&T that this is not 1985 anymore.  Almost every business nowadays, even small ones like my own, have e-mail. What are you afraid of, AT&T?  Jump into 2019.

MicCheck

ACE - Expert

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9.2K Messages

a year ago

@Jimbo1212, email is a horrible way to provide detailed service. Back and forth for days or weeks to get the correct information...it would end up with someone needed to call you. 

 

AT&T no longer accepts unsolicited private messages on the forum, that’s why you got the warning. The forum is for community support, not behind the scenes communication, with a few exceptions where AT&T begins the process. 

 

Most issues can be solved by calling customer service. If that’s absolutely been unsuccessful, file a BBB complaint. Someone from the Office of the President will contact you (again, probably by phone). If that person won’t do what it takes to make you happy (or as happy as possible), then no one will. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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79.6K Messages

a year ago

@Jimbo1212 

To add to @MicCheck  comment.  I get PMs and I don’t work here.  And some of these PMs are silly stuff that could be answered on the public forum, by reading the bill.

  So I can see why they stopped taking PMs and insist on calls or chat.

 

   

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

a year ago

AT&T The lowest of the low.

Contributor

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2 Messages

a year ago

AT&T THE LOWEST OF THE LOW

Contributor

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2 Messages

a year ago

Similar complaint. They sold us 6.0 dsl for 3 years even though only 3 mbps was available. Spent countless hours over several weeks trying to reimbursed. To no avail. Now we have no service every time it rains but nothing is done about it. Yet we still have to pay for service that they don’t provide and no way to speak to a person that is willing or able to do anything besides pawn you off on a useless manuscript or to another department that does the same amount of nothing. 

Contributor

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2 Messages

a year ago

Someone, anyone, please explain to me why I am Recieving to bills for the same billing period? I am not behind on bills or any issues on my part. I received an email saying my bill was ready and so I proceeded to my online account and paid it IN FULL! and now I am looking at another att email notifying me that my att bill is ready. Really? So is there some kind of memo I missed? Are we paying two bills for the same billing period or what cuz now, if I would to pay this so called new bill I would hav paid +$500 for a month bill? 
I am in need of some kind of explanation but I am and will not be paying for that second bill. Please proceed to disconnect my lines. I will be patiently waiting and expecting an email from att. 
Ridiculous!

 

J. Gallen

MicCheck

ACE - Expert

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9.2K Messages

a year ago

@JGallen , no one from AT&T will contact you based upon your post. This is a community forum, meaning fellow customer. 

 

Does it it look like both bills are for the same account? Do they have the same account number (probably only last 4 digits)? Have you logged into your account and looked at your balance? 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

a year ago

Yes it is the same account same number. I’ll be able to speak to someone one week day. No one to assist during the weekend.

New Member

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2 Messages

10 months ago

I too have an issue the chat does NOT work. How do I get someone to work on a case that has been opened for a year and get my money credited to my account?

New Member

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2 Messages

8 months ago

I have been a customer of ATT under various names since early 1980's. I presently relocated to Mount Dora FL 32757. The service is poor even though I use a microcell tower and wifi calling. My contract with ATT is up this coming Month. give me one reason why I should continue with you. I am a realtor and I have usage of the phone only part of the day, do to whatever poor coverage ATT has in this area.

New Member

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2 Messages

8 months ago

I have been a customer of ATT under various names since early 1980's. I presently relocated to Mount Dora FL 32757. The service is poor even though I use a microcell tower and wifi calling. My contract with ATT is up this coming Month. give me one reason why I should continue with you. I am a realtor and I have usage of the phone only part of the day, do to whatever poor coverage ATT has in this area.

New Member

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1 Message

6 months ago

I too have been having problems with my phone for many months now. Every person I speak with gives me an entirely different solution. Here are just the latest calls. I was told in April that a new phone was being sent to me. When it did not arrive, I called again on 5/22 and spoke to LV and was told that yes a new phone would be sent out and I should receive in in 1 - 2 business days and that I needed to return my old phone then. She gave a Pin # of 976145 I was asked to shut down my phone for 10 minutes after the call which I did. Two days and still no new phone my phone was more messed up than ever. No internet, no Siri and I still have the same voice issues.

On 5/23 I called and spoke to Rita. She told me that ATT doesn't service warranties and that I needed to go to the Apple store, which is an hour away. Case #Edited per community guidelines)

After telling my daughter, as she has been calling on my behalf also, she called again yesterday and was on the phone with service off and on for 4 hours. We spoke with Shaundell who had me go through all types of gyrations and change passwords repeatedly and she finally said that I would have to send the phone in and they would repair or replace it and return it. Case #Edited per community guidelines)

Now which is it? I have been a good long term customer and do not understand why I am getting such a run around. And now, because of all this delay my warranty just expired.

A most seriously frustrated customer

(edited)

New Member

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1 Message

6 months ago

I need to email anyone in the department that handles Land Lines porting to a cell phone. My port was not done correctly and I am not receiving all my calls on my cell phone. I have spoken to customer service on the phone and in the store and no one can help me.

New Member

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2 Messages

5 months ago

Order#(Edited as per community guidelines)

 

 

(edited)

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