Tutor
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1 Message
Email address for AT&T Customer Service/Satisfaction
I have been a customer with AT&T for almost 20yrs now and would SIMPLY like an email contact address for Customer Service/Satisfaction where I am able to send an email detailing an issue, receive a confirmation of receipt & hopefully, in a reasonable amount of time, a response.
I have been UNABLE to accomplish this SIMPLE TASK for weeks now - I do NOT wish to utilize the "Live Chat" feature BUT I have attempted to obtain the email contact point via this method and have failed miserably !!
A few attempts ended in my being given email addresses which resulted in IMMEDIATE "Fatal Error" returned email, others I assume went into The Matrix and remained there never to be heard of again as they were neither returned as Fatalities nor acknowledged/answered after weeks of waiting .......
Needless to say I am both frustrated and angered by the manner in which AT&T has conducted itself as a company - someone must be accountable so if there is anyone who reads this and is able to assist me in any way please.
I will be most appreciative & grateful, ThankU in Advance, JoeM 😞
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]
CKBALLARD
Contributor
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2 Messages
6 years ago
Dear Mr. Randall Stephenson
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
@CKBALLARD
You’re kidding right?
In order to get in on the BOGO promotion, you have to pre order as a new customer, and they gave you a loaner phone too. Let’s see, $35.... to get a $1,000 free phone.
BTW, this is a customer populated forum, not how you contact ATT.
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CKBALLARD
Contributor
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2 Messages
6 years ago
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timbuk2okc
Scholar
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419 Messages
6 years ago
Don't see anyway to do it. I'm on the job, away from home, can't receive images via messaging all of a sudden, no way to get help. Worked earlier, doesn't work now. Rebooted phone, didn't help. After rebooting I always get 10 to 20 voice messages that are OLD! What's wrong with the system? They screwed up our billing, bill is too large, Internet was combined which we didn't want... bah blah blah.... I'm tired of it.
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
Away from home WHERE? If you are out of the US, that might be the problem.
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timbuk2okc
Scholar
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419 Messages
6 years ago
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Madalina
Contributor
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1 Message
6 years ago
The only problem with calling is that they will never transfer you when you want to talk to a supervisor or how do you know if they really care about your problem if they are not doing anything to solve it?
They don't have an email so customers will not be able to complain and follow up with their problems.
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impi53
Contributor
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1 Message
6 years ago
National EAS Presidential Alert 10/03/2018
Aloha AT&T
I have (3) phones in my house hold (2) phones under the same AT&T account, the other under a Verizon account.
I am in UCT/GMT -10 time zone.
Today's scheduled EAS that was expected @ 08h18 for National Wireless Alert occurred with out issue and on time for (2) devices (1) on AT&T and (1) on Verizon. The remaining AT&T phone receive the same alert @ 08h23. This is not the first time that this same phone received an EAS alert after a delay. The last time is when a missile "NOT A DRILL" was sent out.
What cell phone setting changes do I need to make sure that I get EAS messages with no delay?
FEMA WEA Cell Test received: 08h18FEMA WEA Cell Test received: 08h18FEMA WEA Cell Test received: 08h23
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BoxTop
Contributor
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2 Messages
5 years ago
Utter HOGWASH !
When you PM, there is no customer support user.
You end up in a circle. This is the most non-helpful, non-useful answer so far.
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
The emergency alert was scheduled to begin a 8:18 and end 30 minutes later. So while the first two were instant, the other was well within the acceptable time expected.
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