DOOR TO DOOR Sales SCAM?
In late November a young woman and man came to my house saying they were ATT reps canvassing the neighborhood. The young woman did the speaking and commiserated with me on how bad the ATT customer service was. She let me know that she would be my customer service rep and that I would have the same number her kids had. . . sounded good to me as ATT was offering a BOGO on 8+ and 8 iPhones with activation of a new line. I was told that we would have unlimited everything service for $75 a month for each. We don't use that much data, but she said that was the only way that the new plans were available. Ordered two phones on the pogo. One arrived as "advertised" within 4 days and was activated. The other after about a week was delayed by a month. I was very upset and spent HOURS on the phone with customer service who couldn't help. If I cancelled that phone (it was red) and got a different one, it would cancel the BOGO. I didn't care what color the dang phone was. . . So, I ended up waiting. After over a month when the phone should have finally arrived, I got an e-mail cancelling the order. I could not get anyone to let me know what was going on and received a bill for both lines, financing for both phones, taxes for both phones. I was about to have a $722 bill in January. I tried to get some assistance, but no one seemed to be able to help. I called and texted my local "customer service rep", but never heard from her again. My boyfriend, a retired attorney, got on the phone last week with ATT and informed me that a phone was on the way, they would honor the logo and the rate for the service for the two phones. He was informed that the phone should arrive by Saturday. We figured with the weekend and a holiday that it was delayed. Today, I called and spent over an hour with customer service who informed me that no phone was on the way and that the notes showed that he was simply given information and that he indicated that he understood the information. They also indicated that a supervisor would call me back. . . that was over 2 hours ago. I suspect they will not call.
I am hearing that the door to door people are NOT ATT employees, but they are acting on ATT's behalf.
I have been scammed, lied to, and am clear that ATT is willing to simply let me spend HOURS (over 12) on hold and trying to discuss these issues with their "customer service" team. I want to cancel it all, but now they say that my boyfriend has had his phone too long to be able to cancel the entire deal. I will be contacting the BBB & also the attorney general in my state to see if there is ANY protection from this. I am also an ATT stockholder (my aunt worked for them for MANY years retiring in the 80s. . . she died many years ago, but would be appalled). While Verizon is expensive, I have never had them lie to me, make false promises, or keep me on hold forever, all of which AT&T has done. I have ATT home phone, Uverse and internet. . . I will find a way to transfer to something else. This has been a TOTAL nightmare. . .