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3 Messages

Thursday, January 5th, 2023 7:18 PM

Domestic Violence documentation?

I was told that if I have evidence of domestic violence that I could get the second line on my account canceled.  What specific documentation qualifies in this situation? 

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Community Support

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231.2K Messages

1 year ago

Hello Jspiller, we certainly understand your concerns. We will be happy to provide you specific documentation that's required in this situation.

 

The required documentation that's needed in order to cancel or adjust the remaining balance that is owed on the phone or the account due to domestic violence you can submit any of the following:

  • Court Order
  • Official Document
  • Sworn Statement

Once you have one of the above documentations you can take it to your local AT&T retail store and they will email or fax the documentation to our Global Legal Demand Center.

 

We hope this helps. Feel free to let us know if you have any additional questions or concerns.

 

Thank you for contacting AT&T Community Forums.

 

Whitley, AT&T Community Specialist

 

ACE - Expert

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34.9K Messages

1 year ago

What do you mean "cancelled"? 

Do you mean "cancelled without a financial penalty"?  As there are no contracts on consumer accounts, there is no direct financial penalty for cancelling a line of service, though there may be indirect ones:

1) If you have an installment plan on the phone associated with that second line, that would become due if you cancelled.

2) Most plans give discounts on all lines, depending on the number of lines.  If you drop from 2 lines to 1, that would go away.

So, sure you can cancel your second line, with our without any evidence of domestic violence, but there may be consequences.  Which of these apply to you that you're trying to avoid?

New Member

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3 Messages

1 year ago

I was told on the phone with an AT&T agent today that even if I had a balance on the line that I could cancel it with no penalty as long as I provided documentation of domestic violence.  I am trying to find out what specifically is needed. 

New Member

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3 Messages

1 year ago

  • Court Order
  • Official Document
  • Sworn Statement

What specific kind of court order, official document, or sworn statement?  This is vague and I feel meant to be confusing.  Give specific examples of what will qualify as each.

Community Support

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231.2K Messages

1 year ago

We're here to answer your questions, so there is no confusion, Jspiller. Below are some examples of the documents you can submit:

 

-A Court Order can also be a protective order, a temporary restraining order, or an order of protection.

 

- A police report or a domestic violence incident report is an example of an Official Document.

 

- An affidavit is an example of a Sworn Statement. 

 

 

We just wanted to make sure that you're informed on what documentation you'll need to submit.

 

Tony, AT&T Community Specialist. 

ACE - Expert

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24.1K Messages

1 year ago

Have you contacted an attorney?

New Member

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2 Messages

9 months ago

@ATTHelp  how do I exactly go about this? I talked to global they are saying  they don’t handle that sort of thing.  And customer care has no idea what I’m talking about. 

New Member

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2 Messages

9 months ago

Did AT&T ever help you? 

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