Does ATT Stand Behind Their Commitments
Hello. I'm on with customer service for now the 4th time. My device errantly oversubscribed my monthly usage. I have been told by 3 diff agents, after they changed my current plan, that my monthly data usage would be reset with the plan changed. It seems, that my plans were changed, and my issue not solved. I'm now being told, there is nothing I can do, and I'm now stuck with a plan that I'd rather not have changed.
Will ATT stand up to their commitments and honor what the previous 3 CSRs promised?