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4 Messages

Sunday, November 20th, 2022 7:27 AM

Do not fall for offshore sales tactics

Of shore sales lie manipulate lie about not being able to look up accounts pursue sells at all cost even if u have account info to continue they will tell u they can't but they can will try and tell u they must verify u to transfer u just to gain access to account a ruthlessly hound u and tell u that they have to make new account tell u that they are in the states and when asked what part will avoid the question act like they can't hear u to hang up but (Edited per community guidelines) soon as u say an account number they amazingly can hear try to strong arm u into making accounts and when u think they are using the account u gave them they all of a sudden have started new account and now u got one more o my favorite one is how kne tried to lie to my coworker and say that he wasn't approved for installment but some how he paying full price for device but it also included the 95 tier plan which was due today and was oddly exactly the same price as the sales tax in said device hmm but isn't plan due on first bill not the day and 75.24 was wat was the sales tax the plans 85 with auto pay and one account look up now gave him 3 account numbers explain att because seems that some shady practices are happening and I have seen that today we should be getting a link to fill in our own info when it's social and identity so y is this the first time I've done that after 34 accounts and how come fraud management doesn't seem to actually investigate the odd numbers or while I'm there try to verify  the accounts with me cause that would honestly fixed this and I'm expecting a call in the am on November 20th cause I'm obtaining all accounts and reporting them to credit bureaus cause I'm now high risk soft don't expect scores but is now basically showing I'm high risk and I'm getting denied for things I worked hard for so u wanted me to wait 30 days naw my life is now harder because y'all failed to protect me (Edited per community guidelines) every agent says right before running soft credit check and I'm glad u record everything cause I'm def not gonna be the one in trouble I'm very fortunate at the ignorance of your employees there consistency in actually breaking ethical business practices is helpful and now this may cost more than u can imagine I don't want to do this but honestly I've reached out to all of the departments and seems like all I see is that the good one are at risk because some people truly try and should definitely be promoted cause the actually tried and obtained info that management should have instead of pushing me to another department so look at some of those employees and make sure that they get positions that may help improve you companies image cause your management is a joke and they do not use they positions to escalate the situation instead the send u off and now I'm doing the work that they should have reached out to management in the departments to obtain reasoning behind issues and move this along and prob would have my phone now but now I'm like 1400 is ok because I'm going to win this no matter what so again please help me help u in correcting your sales fraudulent activity's I'm not trying to put the honest ones jobs at risk over ignorant sales (Edited per community guidelines)ociates and poor management handling of situation and lake of fraud department doing there job and looking throughlt into the accounts cause I'm sure your employees Id number should be attached to accounts they had a hand in and the web orders from me should show that att is the fraudulent account openings happening 

ACE - Expert

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27.7K Messages

1 year ago

Please edit your post to include punctuation, paragraphing and brevity.  Currently it is unreadable. 

If you are incapable of doing so, please say so and I can play editor.

(edited)

New Member

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4 Messages

1 year ago

Well I'm sorry that u cant read text style. Allow me to use punctuation, so u can understand better yet clearly u just need to read the words and not try and make it seem as if I'm uneducated if u don't know how to read this. With our periods and exclamation marks then kindly ignore post.

New Member

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4 Messages

1 year ago

There is a bigger issue at hand then my run on sentences and that's the problem. You're making it seem as if u can't write properly. Please don't make me humble u pay attention and read the words u want to edit fine. Don't act as if I'm ignorant I'm not just don't feel it's needed in 2022.

(edited)

ACE - Expert

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64.7K Messages

1 year ago

It’s called communication skills. What is the point of posting anything if it is difficult to read and comprehend? I don’t even want to try to read that first post. No one is accusing you of being ignorant. You even admit yourself to having run on sentences. The whole point of posting is to communicate some message. If we can’t read it, you aren’t accomplishing your goal.

ACE - Expert

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27.7K Messages

1 year ago

If your post is UNREADABLE, no one here can help you or at the least, make it more difficult to assist you.

OK...OK....I'm putting on my editor hat:

_________________________________________________________________________

Off shore sales will lie & manipulate about not being able to look up accounts but will pursue sales at all costs even if have your account info.  They will continue to tell you that they "can't but they will try" and tell you that they must verify your account just to transfer you to gain access to the account.

They will ruthlessly hound you and tell you that they have to make new account.  They will tell you that they are in the states and when asked what part they will avoid the question.  They act like they can't hear you and hang up but as soon as you say your account number, they amazingly can hear.  They try to strong arm you into opening accounts and when you think they are using the account number you gave them they have started a new account and now you have more than one. 

My favorite one is how they tried to lie to my coworker and say that he wasn't approved for an installment plan but somehow he paying full price for a device.  It also included the 95 tier plan which was due today and was oddly exactly the same price as the sales tax for said device.  Isn't a plan due on first bill not that day?  $75.24 was the sales tax on the 85 plan with auto pay and one account.  Look up.  Now he has 3 account numbers.  Please explain, because it seems that some shady practices are happening. 

Today we should be getting a link to fill in our information (social and identity) so yes is this the first time I've done that after 34 accounts.  Why doesn't fraud management actually investigate the odd numbers or at lease try to verify the accounts while I'm there because that would have fixed this.

I'm expecting a call on November 20th  because I'm obtaining all information and reporting them to credit bureaus.  I'm now a high risk soft and don't expect scores but it is now showing that I'm a high risk.  I'm getting denied for things I worked hard for. 

You wanted me to wait 30 days.  No.  My life is now more difficult because AT&T failed to protect me.  Every agent says right before running soft credit check.  I'm glad you record everything because I'm definitely not going to be the one in trouble. 

I have experienced the ignorance of your employees.  They are consistency breaking ethical business practices. That was helpful and now this may cost more than you can imagine.  I don't want to do this but honestly, I've reached out to all of the departments but it seems like all I see is that the good ones are at risk.  Some employees should be promoted because they actually tried and obtained info that management should have instead of pushing me to another department.  Please look at those employees and make sure that they get positions that may help improve you companies image because your management is a joke.  They do not use their positions to escalate the situation.  Instead they send you off and now I'm doing the work that they should have done by reaching out to management to obtain reasoning behind issues and move this along.  

I should have my phone now but now I'm out $1400 but that's OK because I'm going to win this no matter what.  Please help me help you in correcting your company's fraudulent activities.  I'm not trying to put the honest employees jobs at risk over ignorant employees and poor management in   handling this situation and failure of your fraud department doing their job.  I'm sure your employees ID number(s) are attached to any accounts they had a hand in and the online orders should show that AT&T is allowing these fraudulent accounts to be opened.

__________________________________________________________________________

@sandblaster   How'd I do?

(edited)

ACE - Expert

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64.7K Messages

1 year ago

@skeeterintexas I suggest you 

quote your rewrite

Just so others don’t think you are the one having the issue. 

ACE - Expert

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27.7K Messages

1 year ago

Done.  The original edit was exhausting and there was some content that I was not clear on.  Hopefully, I did provide some clarity.

From what I can ascertain, the OP had an account opened fraudulently.  I'm not sure if it was in a store or over the phone.

@formerlyknownas   Would you care to weigh in?

(edited)

ACE - Expert

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64.7K Messages

1 year ago

@skeeterintexas Well, your rewrite is at least readable but unfortunately doesn’t help. The OP posted a bunch of nonsense.

ACE - Expert

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27.7K Messages

1 year ago

Heaven knows that I wanted to make more severe edits but I didn't want to upset the OP anymore than they already are. 

@Naykid  This is a customer populated forum and NOT a way to communicate with AT&T.  While your intentions are noble, no one from AT&T will see your rant.  If you have not gotten satisfaction from the Fraud department, file a complaint with the BBB.  Those are forwarded to the OOP and someone should be in contact with you.

Community Support

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231.4K Messages

1 year ago

This is not the experience we would like our customers to experience, Naykid.

 

Let's meet in a Direct Message to discuss your feedback so that we can work on our areas of opportunity. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

Looking forward to speaking with you soon.

Carlton, AT&T Community Specialist

 

 

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