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paulpeskin52's profile

10 Messages

Saturday, October 7th, 2023 6:16 PM

Dispute open for phone exchange

I returned a brand new phone and I'm being charged $425.00. I spoke with an agent and a phone was returned on time and never credited to my account. 

When AT&T  fixes the issue, I will pay my outstanding bill. 

Please notify me when this is done, so I can pay the balance.

If service is suspended during this dispute,  you will leave me no choice but to take legal action.

I have been an AT&T customer for over 20 years and this has been the most difficult upgrade and return I have ever experienced. 

Just to inform you, I am a Disabled individual,  my mother is 87 years old and has 24/7 care, and my daughter is blind.

AT&T has treated me unfairly. 

They offer anyone who walks in with a Samsung phone, a new phone at no charge.

What makes this situation any different?

Paul Peskin 

Accepted Solution

ACE - Master

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10.6K Messages

7 months ago

If you have an issue and normal customer service isn’t helping, then file a BBB or FCC complaint.  That will get the issue escalated with AT&T and a high level manager will contact you in a couple of days.  You can also file a notice of dispute that goes to their legal dept.

https://www.att.com/support/how-to/notice-of-dispute/

Threats won’t work, nor will simply not paying your bill.  First of all you’re limited to binding arbitration for disputes.  Next, if you don’t pay, your account will be closed, service cut off, sent to a collection agency, and will hit your credit report.

Hopefully you have proof that your turned a phone in them.

(edited)

10 Messages

7 months ago

Don't be fooled by the misleading advertising that AT&T has going on TV.

They charge for the phone no matter what you give them.

ACE - Sage

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117.6K Messages

7 months ago

Not paying what you are being billed for will simply result in suspension of service and eventually the loss of your phone number. This is not how you dispute.

If you return to phone, you should have some sort of documentation regarding that return. If you were in a store you would have gotten a receipt for the return just like if you returned a shirt to Walmart. If you returned it through the mail, you should have gotten a counter receipt at the post office when you handed the package over.

Without a receipt as proof of return, you're stuck with the 425 bill

10 Messages

7 months ago

I have proof of return.

I have the Postal receipt and signature on line from at&t.

The phone was definitely returned.

Community Support

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232.1K Messages

7 months ago

Hi @paul, we want to address your concern regarding the device return. We would be happy to help you with this! Due to the account specific nature of the concern, let's meet in the Direct Messages to get started. (Look for the chat icon next to the bell icon in the upper right corner of the page) and, check for the notification.
 
Thank you for contacting AT&T Community Forums.
 
Dominic, AT&T Community Specialist

10 Messages

7 months ago

No bell icon on my page.

Appreciate any help you may be able to provide. 

ACE - Expert

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27.8K Messages

7 months ago

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ACE - Expert

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14.3K Messages

7 months ago

I returned a brand new phone and I'm being charged $425.00

For what? Your bill is very detailed.

ACE - Sage

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117.6K Messages

7 months ago

Don't be fooled by the misleading advertising that AT&T has going on TV.

They charge for the phone no matter what you give them.

You are billed, and credited, according to the well published and advertised trade-in or no trade required deals. 

 Just like the other service providers.

If you didn't bother to read and understand the terms of the deal, then that's on you.

The only phone offered as a deal that was in the $425 range would have been a pixel A series phone, which was sold as a no trade-in required, bill credits begin within 90 days of purchase offer, If you met all of the other requirements of the offer of course.

If you have proof that you shipped the phone back to AT&T with the RMA label (return merchandise authorization)

Then contact AT&T with your proof of shipping and tracking information

10 Messages

7 months ago

I've done all of the mentioned things you suggested to no avail.

They are just ripping a Disabled person off, after almost 30 years of being with Cingular/at&t.

They will lose a customer who has paid them over 60k for service.

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