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EFHollyJr's profile

Contributor

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2 Messages

Wed, Sep 3, 2014 11:34 PM

Disabled Veteran disappointed with ATT.

I called to verify service for my Canada trip was upgraded, and I was shocked to see over $300 of international charges, again(also happened on our honeymoon to Mexico). So, if ATT messes up once "we have your back as a valued customer", we mess up again, "there is nothing we can do"? Honorable disabled combat veteran, can anyone help, before I call Sprint?
ms_unicorn

Former Employee

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4.9K Messages

7 y ago

Hello, EFHollyJr!


Thanks for posting. I'm so sorry to hear about the international charges incurred. We would be happy to review your account and investigate further, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Contributor

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2 Messages

7 y ago

I am very happy with the attention I was given by the online support Team to help remedy my issue. Everyone was quick to respond, and made me feel confident as a consumer. After a few missed connections, ATT was able restore my confidence in their integrity and customer care values.
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