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2 Messages

Mon, Sep 28, 2020 10:11 AM

didn't receive email

I sent an unlock request but i didn't receive the email. When i tried to do it again i keep getting this error message https://prnt.sc/up6utu

 

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Brand User
ATTHelp

Community Support

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136.1K Messages

20 days ago

Let's look into that for you, @shaidar!

 

We want to know more about your device unlock. It's recommended that you check whether the email confirmation routed to a junk mail or other folder in your email.

 

Also, depending on your service (AT&T POSTPAID or PREPAID), you'll want to sign in to your account and confirm that your device has been active on the AT&T network for at least 60 days POSTPAID or 6 months PREPAID and that it meets our other eligibility requirements specified here.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

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