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SeanBuck's profile

Contributor

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1 Message

Saturday, April 21st, 2018 8:54 AM

Did not receive unlock code

I have an att go phone account. I want to unlock my device so I can use a foreign plan while I’m in another country. Went through all the unlock email process stuff. Got approved. In my unlock request approved email I didn’t receive the unlock code. I need to get this fixed ASAP as I’m currently in said other country with effectively no phone. 

Community Support

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231.2K Messages

6 years ago

Hello @SeanBuck,


I am sorry to hear the unlock code for your device was not received with the approval email! I definitely understand the concern and apologize for any inconvenience it has caused! I would be more than happy to provide some assistance with this!


Due to the nature of the concern, I will be sending a private message to your Forum’s Inbox where I can gather more information on the device. From there, I will be able to check the status of the unlock and assist with determining the unlock code. Please keep an eye out for the message!


Talk to you soon! Have a great day!


Nicole, AT&T Community Specialist

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