The phone that makes your everyday epic. Buy the Samsung Galaxy S21 FE 5G now!
Help for account, billing & more
Colleenb's profile

Contributor

 • 

1 Message

Fri, Oct 11, 2019 9:42 AM

Device return - disconnect between AT&T and Newgistics

I traded in my phone and mailed back the old phone over a week ago and tracked it through USPS and Newgistics and have the confirmations that it was delivered back to AT&T several days ago however I continue to receive text message and email from AT&T stating my phone has not been received and I will be billed if they don’t receive it soon. This same thing happened when I traded in my phone last time and they won’t take the return at the store and despite having confirmation from the shippers that it was delivered to AT&T I am still being held responsible for the amount. I need assistance making sure my account is not billed.

Fl_retire

ACE - Professor

 • 

2.2K Messages

2 y ago

@Colleenb File a complaint with either the FTC or BBB with documentation indicating it was delivered to AT&T by Newgistics. Someone from the office of the president will contact you. You can Google on how to file an online complaint. 

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.