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Colleenb's profile

Contributor

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1 Message

Friday, October 11th, 2019 9:42 AM

Device return - disconnect between AT&T and Newgistics

I traded in my phone and mailed back the old phone over a week ago and tracked it through USPS and Newgistics and have the confirmations that it was delivered back to AT&T several days ago however I continue to receive text message and email from AT&T stating my phone has not been received and I will be billed if they don’t receive it soon. This same thing happened when I traded in my phone last time and they won’t take the return at the store and despite having confirmation from the shippers that it was delivered to AT&T I am still being held responsible for the amount. I need assistance making sure my account is not billed.

Fl_retire

ACE - Professor

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2.7K Messages

3 years ago

@Colleenb File a complaint with either the FTC or BBB with documentation indicating it was delivered to AT&T by Newgistics. Someone from the office of the president will contact you. You can Google on how to file an online complaint. 

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