Need help understanding your bill?
AshleyNicole806's profile

New Member

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1 Message

Saturday, June 24th, 2023 5:37 AM

Detailed billing with text messages and calls

How do I access a detailed bill of messages and call logs

Accepted Solution

Official Solution

Community Support

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229.9K Messages

8 months ago

Hello, @AshleyNicole806! We are here to help you locate where to find detailed billing.

 

You can check and download wireless usage info for up to 16 bill periods. Get data, call, and text details for all your devices. 

  1. Go to Usage.
  2. Select the bill period you want to view.
  3. Choose your service type:
    • Wireless-only service: Look in the Usage by number section, find the device you want to manage, and select View more usage details and options. Then choose See data, text, and talk logs.
    • More than one service: Look in the Basic plan usage section, find the device you want to manage, and select View usage details. Then choose how you want to view your details.
  4. Select Download, then choose CSV or Excel. (Don’t see these options? Use the forward arrows to get to the last page. Once you see all your records, you can download them.)

You can also create a custom report of your usage over time.

 

Let us know if this helps.

 

Thank you for visiting AT&T Community Forums!

 

Rachel, AT&T Community Specialist

ACE - Expert

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64.7K Messages

8 months ago

Detailed billing is a feature you must pay for. You can access call, text and data logs through your account but it won’t be on the printed or pdf bill unless you pay for detailed billing.

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