New Member
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1 Message
Deceptive Marketing
I have been deceived into using AT&T wireless and home internet. I have requested that the call log with the customer representative be replayed because I can’t believe that I have been scammed through the AT&T official customer care number!
Upon finding out I was deceived, I immediately requested the service to be cancelled and whatever bill I am receiving should include discounts/credits to compensate me for this scam. Alas! I am getting a ridiculously expensive bill.
My ask is that the bill be revised (no budget for the ridiculous amount) and I get discounts/credits on the bill so I can pay off AT&T. I will never ever consider using AT&T because this experience has been unpleasant and I do not wish for it to happen to anyone I know!
sandblaster
ACE - Expert
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62.9K Messages
2 months ago
That won’t happen. Even if the call was recorded, it won’t be made available to you. I wouldn’t expect any discounts on your final bill either. Demanding them here sure won’t make that happen. This forum is not customer support.
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formerlyknownas
ACE - Sage
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105.4K Messages
2 months ago
I suspect whatever your problem is can be explained or resolved if you just ask questions. Especially if you ask here.
For example, as a new internet customer, if you switch to AT&t wireless services as well, you get 25% off your postpaid wireless bill.
First communication from AT&t wireless is no doubt an emailed customer service summary which is a colorful document which does not represent what you actually pay. In fact, it says it's not a bill right on it.
Trade-in deals on phones take approximately 2 to 3 months before the credits show up, with makeup credits to cover the missing months. The cost of your phone is covered either in full or in part depending on your trade-in phone
Autopay and paperless billing discount of $10 per phone line only kicks in when your first bill is paid with auto pay and paperless billing.
So what exactly was "deceptive"? AT&t's marketing is all published on its website, and it's all very clear, and it's all very true.
AT&t is great at fouling things up and sometimes it is. Employees are poorly trained and don't communicate very well with customers. But nothing in your original post makes me think that AT&t is deceptive, you just weren't told how everything works.
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