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jswltn's profile

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6 Messages

Thursday, March 29th, 2018 12:26 AM

Deception & Lies from AT&T Austin Domain Store

I purchased a new S8 Active and activated a new line on March 18th.  I was then offered a second phone for free.  I left and came back with my wife to select a phone and they were out of inventory.  The next day I went to a Waco TX location and they said that the promotion had expired on March 15th.  The next day on the 20th I called the store and they said they would escalate the issue and that AT&T escalation team would call me by Wednesday the 21st.  It is now the 28th of March and no one has called me.  Tonight I called into the sales department and they see no note of an escalation but were quick to offer me a s9 phone, internet, cable, etc!!!  I have now spent numerous hours trying to get this resolved and a normal plain s8 sent to me.  This is beyond frustrating!!!!!!  

ACE - Sage

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117.1K Messages

6 years ago

If an offer expires, it’s done, kaput, gone, dead.  There is no way to make an exception. 

There is absolutely nothing that can be done because the BOGO is given automatically by computer if requirements are met.  Buying outside the promotion is a no go. 

Tutor

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6 Messages

6 years ago

I would think honoring your word would be important to AT&T. I've been a
customer for almost 20 years and all I got out of this ordeal is bad
customer service all around. Two individuals at the same store were
ignorant of their own promotions expiring and a manager "escalated",
however I never received a call back! When I leave AT&T, I'll never be
back! Does customer retention not mean anything either?

ACE - Sage

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117.1K Messages

6 years ago

Non existent promotions cannot be honored.  There is no paperwork or button to push.  The computer looks for requirements.  

You're seriously complaining when you got an honest answer and not ripped off?  

Tutor

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6 Messages

6 years ago

Actually if the phone had been in stock that evening, I would have walked
out with a free phone! Yes, per the next store, it would have been
reconciled in a couple of months and I would have started getting charged,
but that is here nor there. I was told by two separate store salespeople
that if I bought a s8 and added another line, which I did then I was
eligible for a second phone for free as long as it was cheaper per month
that the side active. Otherwise I would have to pay the monthly
difference. And of course if be responsible for the taxes. AT&T did not
honor their word! AT&T was decepful! Own up to your mistake of offering
an expired promotion and satisfy the customer!

ACE - Sage

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117.1K Messages

6 years ago

@jswltn

I’m trying not to laugh at the absurdity of that post.  They aren’t selling 2 for 1,  59¢ canned peaches.  They do not just hand out free phones, no carrier does.  

Who told you that?   (Exactly what store location).  Cause it’s bull poop.  Either they explained it wrong or you got it backwards. 

My money is on you getting it backwards as that’s not how sales work at all.  

Thats not how any of the promotions work.  You pay for the phone FIRST.  In fact you pay sales tax on BOTH phones up front per your state laws.  Then you sign a legal agreement to pay for BOTH phones.  There is no paperwork for the promotion.    IF you qualify for a promotion you get credits back starting 3 months later.   Since the promotion had expired, you never would have got any credits, and 3 months later you would be complaining you got ripped off.  

Instead, you didn’t get ripped off, and you’re still complaining?    

This is one for the books folks!  

 

ACE - Expert

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14.2K Messages

6 years ago


@jswltn wrote:
Actually if the phone had been in stock that evening, I would have walked
out with a free phone! Yes, per the next store, it would have been
reconciled in a couple of months and I would have started getting charged,
but that is here nor there. I was told by two separate store salespeople
that if I bought a s8 and added another line, which I did then I was
eligible for a second phone for free as long as it was cheaper per month
that the side active. Otherwise I would have to pay the monthly
difference. And of course if be responsible for the taxes. AT&T did not
honor their word! AT&T was decepful! Own up to your mistake of offering
an expired promotion and satisfy the customer!

If AT&T honored everything any sales person ever said, sales would have impunity to tell customers what ever they wanted knowing AT&T would "honor" it. 

Tutor

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6 Messages

6 years ago

The AT&T store in Austin at the Domain was where the misinformation began!
And now this AT&T forum is where my complaints are being marginalized! Two
facts - all information that I have shared are facts and second all
customer care has been underwhelming. Straight out, I have been lied too
and not taken care of as a customer! I'll have no issues leaving AT&T.
And I'll have no issues suggesting that others leave as well.

ACE - Sage

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117.1K Messages

6 years ago

@jswltn

You have good reason to feel “marginalized”.  You’re  in a class all by yourself.  

We never heard of someone who dodged a bullet, missed out of being ripped of, and is upset about it.  

Tutor

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6 Messages

6 years ago

I'd have to assume you are all alone tonight with your cats?

ACE - Expert

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14.2K Messages

6 years ago


@jswltn wrote:
 Straight out, I have been lied too

Yep, you sure have, and no one here has disagreed. 

 


@jswltn wrote:
and not taken care of as a customer! 

What would you have AT&T do? You didn't act on the misinformation. Do you really think AT&T should honor a promotion you didn't accept? That's silly. 

 


@jswltn wrote:
 I'll have no issues leaving AT&T.
And I'll have no issues suggesting that others leave as well.

That's your prerogative, but no other provider will honor a promotion that doesn't exist. 

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