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New Member

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2 Messages

Thursday, May 20th, 2021 3:40 AM

Deceased Account Holder

I am trying to figure out how to go about closing an account, as the primary account holder, my father, is now deceased.  My mother and nephew were both on the account with him and have installment plans.  They would like to pay these off and both be added to my AT&T wireless account.  We know the passcode and have a copy of the birth certificate so I don't anticipate any actual issues trying to close it.  I am just trying to figure out what the final costs would be.  Besides the total of the installment payoffs (only for mother and nephew's phone - father's contract was fulfilled), what other fees will we be charged upon closing?  Will there be an early termination fee for the two phone lines that were not the deceased's phone line?  Also, if we just paid off the installment plans and added them to my account, would we be able to just do a transfer of billing responsibility or...?  Thanks for any help!

ACE - Expert

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31.8K Messages

3 years ago

Call AT&T and when you get the voice system say "cancel". Let the retention agent know the account owner is deceased. Be prepared you will need to submit proof, such as taking state certified death certificate to a AT&T owned store (not authorized retailer). Final bill should go to Executor of the Estate as they are not allowed to disclose details outside of that to someone who is not an authorized user of the account.

New Member

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2 Messages

3 years ago

Hello there - Thanks for that info!  What I did fail to mention was that there was no will or probate process when my father passed, as he had no assets or real property. Everything else, due to California's community property law, has gone to my mother. Any asset and/or debt. She has simply filled out affidavits for changing/updating everything else that has come up including the car, the house, the bank account, etc.  It should also be noted that myself, my brother and my mother, are all authorized users on the account. Hope this helps a bit more. Just mainly trying to find out exactly what fees (and their costs) may be when closing the account? Thanks!

(edited)

ACE - Expert

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31.8K Messages

3 years ago

If you are an official "authorized user", then that means you have permission to make changes on the account, as opposed to just being a user of the services (or have one of the phone lines).

As for transfer of responsibility, here is some reference in regards to your situation. Sorry, I should have included this in my prior post.

Change Wireless Account due to Life Events - Wireless Customer Support (att.com)

ACE - Expert

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64.7K Messages

3 years ago

There are no fees for closing the account. You don’t even need to pay off the installment plans, if you don’t want to. If you are doing a transfer of billing responsibility of those other lines, the installment plan transfers too. Just be aware that the final bill is not prorated so any lines not transferred will be billed for the entire month. 

ACE - Sage

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116K Messages

3 years ago

I recommend you transfer lines out before you close the account. 

Transfer billing responsibility it happens between the emails of the primary account holders. So you may need access to your father's email, or change the primary email that is on the account and then process the transfer of billing.

Sorry for your loss. 

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