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Anutting's profile

Tutor

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5 Messages

Thursday, February 23rd, 2017 4:12 AM

Debt

Okay, so my boyfriend lost his job awhile back to where he couldn't pay our monthly phone bill. Just recently our account was cancelled and we went to pay a small amount off our racked up total. It said if we didn't pay the past due amount our account could be handed to a collection agency. A couple weeks pass and we go back to pay off the rest of our bill and it said we were already handed to an agency but could still pay. So we paid our overdue bill. Will be still be contacted by an agency? Can we go to an AT&T store and restart where we left off on our account? Or do we have to pay you off our phones from the agency and get a new plan off contract?

Associated Member

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21 Messages

7 years ago

I think that if you were able to pay the total balance on the account you will not be contacted by the collections agency. How long ago was the account cancelled? If it was cancelled less than 50 days ago you should be able to reactivate the lines and keep the same phone numbers but they will need to do a credit check and there might be a deposit required.

Tutor

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5 Messages

7 years ago

So if we wanted to, could we just get a prepaid phone somewhere and turn
these in? Would we have to pay the remaining contract balance on the phones
and if s could we do that in payments? (Our credit is probably shot by now
from this ha)

Associated Member

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21 Messages

7 years ago

From what I know, if the phones are under contract and you want to trade them in you would still be responsible for the remainder of the contract, you can of course use the credits that you will receive for the phones to pay the remaining balance on the account. Also, if you've had that account for a long time you should give it a try and see what the credit results are. They say that if an account is older than 6 months they do an internal review of your payment history, so you might not be required to pay a deposit.

Tutor

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5 Messages

7 years ago

We just want to turn them in and go to Walmart or something (thats what the
boyfriend wants to do anways)
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