Contributor

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1 Message

Sat, Dec 29, 2018 8:33 AM

Data usage

Why is it that 9-10 hours after I turn off my data do I get a message that I went over my usage? At 8:12 am yesterday it said I was at 75% of usage. I did NOT receive a text saying I was at 90%, which I usually receive. I saw my data was still on around maybe 5 pm, not sure I was at work, it could've been before 5pm. So I turned it off again. And at 3:08 am I get a text saying $15 is being added to my bill and my data has not been on since MAYBE 5 pm. What is going on here? 

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sandblaster

ACE - Expert

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37.9K Messages

a year ago

Data reporting is not real-time. It can take up to 3 days for data usage to get reported. In your case it would appear the data you used between the time you got the 75% text and when you turned data off all got reported at once and put you over. You are on an old plan. Current plans don’t have data overage charges. You can avoid those overage charges by switching to a current plan. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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75.1K Messages

a year ago

@Kris0816

If you watch the meter on your device you are less likely to go over.  If you rely on ATT totals you have to remember they are 3 hours to 3 days behind your phone.  

On the other hand your phone records it’s use independantly and live.  iPhones need to be reset with your bill cycle. Androids can be set once to keep records for you each month.

 

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Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.