Data plan added to legacy account without permission
We have actually had our family plan (2 lines) with ATT for over 20 years. We added an elderly family member in 2007 & did not opt for data, since she wouldn't need or use it. The cell was for emergencies only.
This April she broke her phone & instead of spending money buying her another, we put her existing old data free sim card into an extra smart phone we had. Last night, my husband just mentioned he noticed an extra $30 charge on her line, so I made calls today.
After speaking with Quintavious in the "Loyalty Department", I was told there would be no adjustment or removal of the data plan because that's "the policy". So we use an already owned "smart phone" for a 75 year old family member who is almost completely confined to home & we must pay a $30 data plan fee?!!!! I was appalled- 20+ years & treated like that?!!!!!
Obviously, the data plan requirement was not anything that existed when we signed an ATT contract. How can we be held to that, especially since it was just crammed on our bill without informing us? I have already submitted a complaint thru the FCC & am preparing for us to leave ATT, who obviously does not comprehend the meaning of "loyalty", nor do they care about negotiating an exception.
Sorry, ATT- you are very disappointing.