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marketing_ideas's profile

Contributor

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2 Messages

Saturday, October 21st, 2017 1:41 AM

customer service

 I was promised a in store brand-new cell phone 08/29/2017 along with a credit of a $120 At&t has decided not to honor what they said and the notes reflect the conversation. I made several calls for them to honor  what they have said each time has been a horrific experience. The most reason was stan. Will someone help me out?

ACE - Sage

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118.2K Messages

7 years ago

The automated message was not a reply to your problem. 

Simce we are customers, not ATT.  And have no idea why you were promised a phone, we really have No solution for you.  Employees can’t just go rouge and give away free phones.  Not if they expect to keep their jobs

 

Community Support

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232.7K Messages

7 years ago

Good evening @marketing_ideas,


Thank you for posting your concern on the Community Forums! I am sorry to hear about this experience. I ‘d be more than happy to review this situation in more depth and assist!


Please send us a private message to @ATTCares with your full name, phone number and details about the credits you were promised. This way we can explore options to solve this matter.


I look forward to speaking with you soon and working with you towards a resolution.


Thank you for reaching out and have a wonderful rest of the day!


Anabel, AT&T Community Specialist

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