Customer Service Issues
I am FURIOUS with AT&T's customer service. I lost my phone yesterday and am trying to figure what options I had to replace it. I spoke with online reps and either they don't have any answers (what use is a representative if they don't even know anything???) OR they close the chat before even trying to answer my questions. I am switching to another service. If you're a new customer, seriously consider another carrier. The customer service is horrendous. I've been having issues with them since day 1 (couldn't even activate my phone without having to call about 5 people - NO ONE EVEN KNEW HOW TO ACTIVATE MY PHONE).