After over ten years I will be leaving AT&T because they do not care about current customers. According to the latest business news AT&T has the highest defection rate of the top 4 service. T-mobile has been picking off a lot of people. Now it is not real hard to keep me here, give me a sizable refund on a phone and I will stay, $200/300 per phone would work.
when I called AT&T a month ago the sale rep said there are very inexpensive phones to buy. I explained that we had iPhone 5s's and why would I go backwards to a less useful phone. He could not answer and said that was all they could do. I have know interest in direct tv and could give 2 hoots about it. Really believe someone miscalculated that deal and you will lose money on it for awhile.
Now i I know nobody who makes decisions will read this, but maybe you can pass this along or agree. I like AT&T and would really like to stay but I will leave their service to save money. I have stopped the newspaper because I would have to quit and resign after a month to get their special price. So, we dropped them and never went back. I have switched internet and phone services several time because they would not give me a break to stay with them. Notice there was no TV, that's right I cut that cable along time ago. Now I use an antenna and roku and pay half of what others pay.
So AT&T what you going to do retain people or lose them after contract run out. Then they come back every 2/4 years. Great business model! Really after 10 years you should want to keep people. That is probably longer than half the people that work for your company.
David[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
you know how to reach me