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Customer loyalty department a sham?
Currently have 4 phones off contract and looking to upgrade to of them. Have been an ATT customer forever but being off contract I figured I would shop a little. Chatted with ATT customer service, which was great, at the end of the conversation she told me she would have her manager call me so they could get me connected to the "customer loyalty" department. After another 15 min he offered me the same incentives as their normal customer service. I told them I know I can save more money with Verizon but offer me something to keep me - do not have to match it just make me feel better about staying.
Anyone else had this experience?