Credit Checking Proceedure and notification.
I don’t have time to write a book so here are the highlights.
Earlier this month I moved my devices from a business account to a personal account. This change was carried out over the phone. During the call I gave permission to run a credit check and my credit was approved. It took a minute because I have a locked account at all bureaus and I needed to approve releasing the information to allow ATT to receive it. I didn’t give it any more thought until I received mail from ATT which appears to be a form letter showing the credit check was performed
The letter continues to try to explain the ATT credit check process and key factors affecting your score. It then states that due to your score or being a new ATT customer, we imposed certain conditions or restrictions on your account, followed by a list of possible conditions. It also states, “In making our decision, we received information from the credit bureau listed below”.
- No credit restrictions were placed on the account.
- There was not credit bureau listed as called out in the form.
The letter then goes on to say that I may have a right to dispute the information from the credit bureau.
My point to this complaint is that
- I have a credit score in the mid-800s.
- I’ve been an ATT wireless subscriber since 1998 and have never made a late payment because the account has always been enrolled in autopay.
- Your form has upset me enough that I will be investigating other carriers as an option.