Credit back onto account for expired Promotion Card
I traded in my iPhone 4s (in great condition) for a $200 Promotion Card that expired not even one year after the trade-in. I can tell from browsing the forums that MANY of us were unaware of the expiration date. Just wanted to know, did anyone actually have a success story and receive credit back onto their account?
I noticed that in previous years, they actually did give credit back to customers in this same situation. Perhaps there was a recent policy change in order for AT&T to save themselves more money.
I understand that the AT&T employees overseeing & responding to these posts may not be able to do anything about this issue, but I would have appreciated my private message being forwarded to a higher-level employee who personally responded back to me. Instead, I received generic replies, which made me feel very dismissed. I pay over $220/month to AT&T and am very disappointed to find that my business is not valued.
Yes, ultimately it is the customer's mistake if we let the card expire before using it, but good customer service would allow for us to be reimbursed in some way for the iPhones that we gave back to AT&T. For example, if I dropped my ice cream cone due to my own clumsiness and the store decided to give me a new one free of charge, that is great customer service and it happens all the time with most companies.
I no longer recommend this provider and am seriously considering switching to T-Mobile which has a great deal out right now.