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AngryatATandTToday's profile

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3 Messages

Sunday, October 2nd, 2022 7:18 PM

Couldn’t Complete Order

Yesterday I created a business account and ordered a new phone online. I got an email stating the following:

It looks like we couldn't complete your order (order number removed?.

Let's get things back on track. Call us at the number below, and have your order number and passcode handy.

So, I called the number at the bottom of that email and held for 20 minutes. When someone answered they informed me since it was a business line they couldn’t help and I would have to call another number. They were able to tell me the reason my order was pending was because there was an issue with the number transfer. 

Then I went to the port site to check the status of the transfer. And it says the transfer is all set, that my previous carrier approved it. 

So, I called the business number and held for an hour but I had to go. And now I’m here. 

Am I going to get my phone? Can anyone help? 

Accepted Solution

Official Solution

Community Support


231.3K Messages

2 years ago

Hello @AngryatATandTToday, we understand the importance of completing your order and port. 


Once we have your account information, we’ll begin to work with your current carrier to approve the number transfer. We won't officially bring your phone number to AT&T until you authorize the transfer and the process is complete. If you do have any issues while attempting to transfer your number, you can check your number transfer status online.

Here are a few things to know:

  • - If we can't confirm your transfer immediately, we'll work with your current wireless company and email you when we have an update. Please check your email in case we need you to take additional steps.
  • - Your current service will continue to work until you authorize us to transfer your number to AT&T and the transfer is complete.
  • - Don’t cancel your current wireless service. Your number must be active, so we can bring it to AT&T. We'll contact you if we need more information or if there is a problem.

If you still have questions we recommend you reach out to the Port Activation Center (PAC), the number is 888-898-7685. We're here if you have any questions as well. Thank you for contacting AT&T Community Forums. 


Alasani, AT&T Community Specialist 

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