Cost of service, competitors??
Hi everyone loyal att customer here (maybe). So i have several products through att i have their internet, direct tv ( uverse) prior, and two phones through them. Now we have had issues since day one of our move almoast a year ago and after head ache, after headache, finally got the issue resovled and uverse tv and internet installed after convincing my wife of the service ( comcast fan). But i fugured i already conviced her and she had a decent time with phones after we had the issues resoveled everything would be alright. Well the uverese tv system was outdated and old user interface so we didnt care for it tha much and so we thought, ok our fault what options do we have so we went with the sales pitch from a nice att rep and got switched over to direct tv. Well from their again everything was fine for a little while untill our boxes went out. Well after having no tv and calling they send out a tech, he fixes after finding another installer installed our neighbors wrong. We then have to fight with them to get charges taken off for the tech coming out and more headaches for me a nd my wife but we stay with the services. Now go to see about adding unlimited data since what we where paying surely is more than unlimited but then it turns out since its only 2 phones we actually pay less then unlimted and unlimited plus with the included direct tv discount. Now note we do get a pretty good discount for our service, but that doesnt apply we found out after talking to att on the phone. So we are left with stay with att get less data with our growing data needs pay more for the unlimited bundle (hbo no big deal to us). So with that in mind i start looking around and notice most carriers will buy our remaning contract and device payments. So i went looking and found two options tmobil about the same price im paying now same devices same protection plans. Sprint again same devices same protection plans only a dollar more than att, i tried boost and their phone worked everywhere i needed it too so i think they have good service. To boot i can upgrade sooner and even get some gift cards from target. So i guess does anyone have suggestions?? Att reps chime in maybe help save a customer keeping same payments but unlimited data?