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Contributor

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2 Messages

Mon, Apr 2, 2018 2:42 PM

Corporate email address or address to file a complaint.

Can someone provide me the email address or address  for AT&T corporate please. I need to file a complaint and the store won't give me the information or the customer service department. 

 

Thank you, 

Responses

MicCheck

ACE - Expert

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8.7K Messages

2 years ago

There is no email address. You can call customer service or file a report with the BBB if you think your issue is worth pursuing. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

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35.7K Messages

2 years ago

Sorry, ATT does not do customer support via email. There is no such email address. The corporate addresss was quickly found on google:

AT&T Corporate Headquarters.
208 S Akard St,
Dallas, TX 75202.
(210) 821-4105.

However, you might be better off filing your complaint with either the BBB or FCC. A complaint to either will result in someone from ATT contacting you.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

Who can I contact to help me with a warranty issue. I'm being charged for a phone I sent back and they are claiming it's broken, yet I don't even have the phone with me. The phone was sent back in the same packaging it went out. 60 days later I get a letter stating this phone is "broken" 

 

I'm being charge $649.00 for a 6 S PLUS REFURNISH PHONE. Every time I call the warranty department no one seems to care. I don't know what else to do. HELP!! 

Anonymous

New Member

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25.7K Messages

2 years ago

Literally both replies tell you who you can contact 

Indogen

Teacher

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19 Messages

a year ago

ATT CEO is still Randall Stephenson.

His email is: [edited for privacy – please do not post personal information] He will forward your concern to his executive assistants who WILL respond within a day or two.

However, mailing a letter to the Texas address is best. 

 

Keep it simple; keep it professional. This email is available online. You have to look up their board of directors. You have to go outside of ATT website. This info used to be posted on their site. Now you have to find it on the web. Cheers.

Indogen

Teacher

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19 Messages

a year ago

Total nonsense. You don’t get anywhere which is why you’re here!

New Member

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1 Message

2 months ago

I had a fire at my house and I call AT&T that the wires to the dish and internet had burned and to send someone out. I paid my bill, I was in a nursing home because I had a stroke. It went 2 1/2 months with our service. I call to have a credit to my account and they said they took all the information. I finally got a tech out to my house and ran new lines and boxes. But then my services were turned off because of a lack of payment. I called again and talk with the collection department as well as the customer service and was on the phone for over 5 hours. I have written a letter to the better business bureau and a letter to your home office. My next course of action is my attorney if this doesn't get resolved. I do not own AT&T money they owe me.

Account number [EDITED]

(edited)

lizdance40

ACE - Sage

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71.8K Messages

you posted a home service issue in wireless, which is cell phones, anf this is a customer populated forum, not at&t. please read the posts in this thread. You (Edited per community guidelines) will charge you $300 an hour and take half a day. The BBB is free and you can file online.

(edited)

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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