Corporate and executive representatives of AT&T.
I went to this supposed AT&T authorized retailer store number 46968 to obtain service in October. Customer service was atrocious.I was in the store for at least 3 hours waiting.More people would come in being helped while I was left still waiting for my Service to be in stalled. I want to make clear I am legally disabled. I pass out from stress and getting worked up. The phone I received does not work properly and I went through The process to see if it was the phone or software. I was on the phone for 4 hours at a time with numerous individuals... since the beginning I was lied to and manipulated.. my money is limited so I need to make sure it is a price I could afford.. every time my bill is different and I’m told one thing it’s another.. I was hung up on.. I was told by supervisors that they were in charge and did nothing to address my issues and hung up on or I was 5old that none of the other things I was told mattered. I was told that by a customer service manger named Sam. Dealing with this situation has medically caused me harm. My intentions are not to get more from AT&T. I just want my phone to work and a bill that is permanent or something I can afford. No one should have the experience I have had.. I called to discuss my bill and I’m saying it’s to high and the customer service representative tried to promote more deals.. that happens twice on the phone and in a corporate store. I have yet to be heard about my situation genuinely. And I am told I am a valued customer.. I can say truthfully not one of these employees I talked care about my situation they have shown that. I have also posted my personal experience with AT&T on the google reviews for both stores in Findlay Ohio and I posted it on Facebook several times also the AT&T forum. I do not want AT&T anymore. This company has literally affected my health directly by then stress from talking and my bill never being the same. A person called me yesterday to troubleshoot my phone and said now it’s working. No it’s not. And I told them I could receive calls but I couldn’t make one specific phone call but I can make it from a different unknown number. From the beginning of talking to AT&T a week ago I have said all I want to do is call my brother my phone won’t let me. It goes to voicemail at all times of day for the past 4 months. I have been a diabetic for over 21 years and I had cataract surgery at the age of 8 and still can’t see. I am only 28 years old and I am disabled. I am in chronic pain that won’t go away. My point being I have enough problems in m6 life. I don’t not want AT&T. I will be posting this and also mailing in my experience to the corporate office.